Customer Surveys & Other Methods Too
Contact UsNever lose a customer to a bad experience.
We write customer surveys and use observational methods. We’re researchers using the latest technologies. We’re scientific, yet affordable. See examples.
Don't Settle, Use the Best Methods
Biased questions are out.
Representative samples are in.
Objectivity is the standard.
Use NPS but recognize its limitations.
Customer verbatims are valued.
Nuanced analysis wins.
Customer Surveys & Other Methods Too
Get a Free Consulting Session ➔
Your session will be with Martha Brooke, CCXP & Six Sigma Black Belt
"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"
Don McNair, Senior Director Customer Interaction Center Yaskawa America
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
Our Process
1. Right Methods
Before you've spent a dime on customer surveys, we align to your objectives.
2. Solid Research
We identify hypotheses. Then we build build customer surveys or other methods.
3. Metrics & Insight
Metrics + you’ll have insights for achieving exceptional experiences.
Introduction from Martha Brooke
85 seconds
- 3 customer experience observations
- Why customer surveys fail
- Interaction Metrics: The benefits you’ll reap
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Recent Posts
How to Improve Your Customer Satisfaction Surveys: Start Now!
While customer surveys have become a standard part of nearly every transaction, most surveys fail to engage; even worse, they fail to collect reliable data….
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Meet our Interaction Metrics GPT!
Introducing the latest team member to join Interaction Metrics: there’s now an Interaction Metrics GPT! You can ask our OpenAI-backed search bot anything you…
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Call Center Training: Jason Bader Interviews Martha Brooke
In this episode of the podcast Distribution Talk, Jason Bader has a far-reaching conversation with Martha Brooke. Martha briefly touches on how Interaction Metrics measures…
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