The Art & Science of Customer Listening

The art of customer listening is the inspiration, the transformation, the action. The science of customer listening is the objectivity, the accuracy, the analysis. With art and science, you'll have the rigorous data and robust visualizations you need for proven customer experience success.

Insights. Solutions. Actions.

Take control of your customer listening program with a hybrid solution tailored to meet your objectives.

Interaction Metrics offers a truly mixed-method approach to customer listening—so you can gain the real insights your organization needs. We'll design a methodology to focus on your objectives, and we'll find the information that out-of-the-box software solutions just can't deliver.

When it comes to customer listening, every single detail matters—you can't miss a thing or you could lose millions in ROI. We use mixed methodologies to match you with the best tools for the job, because no two companies—or their objectives—are alike.

Insights. Solutions. Actions.

Take control of your customer listening program with a hybrid solution tailored to meet your objectives.

Interaction Metrics offers a truly mixed-method approach to customer listening—so you can gain the real insights your organization needs. We'll design a methodology to focus on your objectives, and we'll find the information that out-of-the-box software solutions just can't deliver.

When it comes to customer listening, every single detail matters—you can't miss a thing or you could lose millions in ROI. We use mixed methodologies to match you with the best tools for the job, because no two companies—or their objectives—are alike.

Our Passion for Accuracy

Get a customizable solution that provides actionable and accurate data.

We know that bad data can lead to bad business decisions. And bad decisions can lead to a big loss of revenue. We get to the story inside your data. Because every customer has something to say, but typical surveys just don't capture the right information.

We've spent over a decade perfecting our method. The result: a truly customizable solution that offers a complete view of the customer experience.

We deliver:

  • The most accurate data possible, from a variety of sourcing methods
  • Reports showing recurring themes, feedback trends, and category scores
  • Nuanced feedback from customers who normally don't take surveys
  • Real insights based on advanced logic-gating and a 25-point checklist
  • Actionable next steps for making improvements

Powerful Dashboard Displays

Easily interact with your data and use it to your advantage.

Our interactive dashboard gives you total control. You'll have access to a continuous stream of real-time data and metrics, presented in an easy-to-read console format.

With this dashboard, you'll have the tools you need right at your fingertips:

  • Easily see vital real-time metrics at a glance
  • Monitor and compare performance scores over periods of time
  • Keep tabs on problematic categories to make improvements
  • Hear the true voice of the customer with responsive filtering and smart data

Go ahead and see for yourself by interacting with the dashboard. Change the filters on the left to see how the data varies by input such as type of customer, month, etc.

We'd love to show you what we can do. Reach out for a free consult today.

The Interaction Metrics Blog

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