Our recent study uncovered the dismal state of point-of-purchase surveys. Learn about the mistakes the largest retailers make, and how to avoid them.
You'll have the most actionable customer experience metrics.
With Interaction Metrics you'll have a QCI™ (Quality of Customer Interaction) Score. QCI™ is more actionable than NPS and other single-input metrics—because it accounts for multiple elements of the customer experience, weighted by what matters most to each customer and their situation.
Other customer experience metrics you'll get include: Customer Effort Score, Competitive Edge Score, and Customer Persuasion Score. Sign up for a free MetricsLAB™ to learn which metrics will be most valuable for you.
Are you serious about customer experience? Would you like to be?
A serious approach to the customer experience prioritizes engagement, objectivity, nuance and actionability. Take the quick to find out which of these areas you have covered. We’ll get back to you with a few of our ideas for how to improve your customer experience approach.