Know your gaps. Maximize insights. But first, you’ll need the right metrics.

With Interaction Metrics, you’ll have the one number you really need, the Quality of Customer Interaction™ Score.

Only QCI™ takes into account multiple aspects of the customer experience and weights them by how important they are to different customers. Some of our other metrics include Competitive Edge, Customer Persuasion, Proactive Solutions, and Interaction Branding Scores.

Sign up for a free MetricsLAB™ to learn about the most valuable metrics for you.

Are you serious about customer experience? Would you like to be?

A serious approach prioritizes objectivity, nuance and actionability. And a serious approach provides a Findings Report that combines customer experience metrics with specific recommendations for how to improve. Take the quiz. We’ll get back to you with a couple of ideas for ways to deepen your approach to customer experience.

The Interaction Metrics Blog

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