Our customer experience metrics prioritize your gaps and opportunities.
With Interaction Metrics, you’ll immediately start upping your metrics game with QCI™ (Quality of Customer Interaction), Competitive Edge, Customer Persuasion, Proactive Solutions and Interaction Branding scores.
With us, it’s about finding the signal in the noise. And, it’s about tracking what really matters. Most importantly, it’s about capturing the nuanced nature of experiences instead of flattening experience with a one-question lens. Ready to up your metrics game?
Do you take customer experience seriously? Would you like to?
A serious approach prioritizes objectivity, nuance and actionability. And a serious approach provides a Findings Report that combines customer experience metrics with specific recommendations for how to improve. Take the quiz. We’ll get back to you with a couple of ideas for ways to deepen your approach to customer experience.