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We Measure the Customer Experience.

At Interaction Metrics we measure the details that truly matter about the customer experience and recommend the kinds of changes that will increase customer satisfaction, reduce failure, and strengthen your relationships with customers.

Smart customer experience metrics show you exactly where you have opportunities.

With us, you don't just get more metrics, you track what really matters. Get your QCI™ (Quality of Customer Interaction) Score and other metrics like Customer Effort and Interaction Branding Scores.

Is your current customer experience approach SERIOUS?

A serious approach prioritizes engagement, objectivity, nuance, and actionability. Only a serious approach will create memorable customer experiences. Find out if you're serious.

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