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Our study uncovered the dismal state of point-of-purchase surveys. Read about the mistakes the largest retailers make.

Less churn. More customer loyalty.

The key to success is measuring the right things in the right ways. With us, you'll have actionable customer experience metrics, like QCI™ (Quality of Customer Interaction), Customer Effort, Persuasion, and Lived Experience Scores.

Unlike commonly used metrics, such as Net Promoter Score, QCI™ is based on multiple inputs—weighted by what matters most for each customer and their situation. We deliver dashboards along with Findings Reports and the most actionable customer experience metrics. Get a free MetricsLAB™ to learn which metrics will be most valuable for you.

Are you serious about customer experience?

A serious approach to the customer experience prioritizes:

  • Engagement
  • Objectivity
  • Nuance
  • Actionability
Take the quiz and find out which areas you have covered.

The Interaction Metrics Blog

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