We're known for the most actionable customer experience metrics.
Only Interaction Metrics can give you a QCI™ (Quality of Customer Interaction) Score. QCI™ is more actionable than NPS and other single-input metrics—because it accounts for multiple elements of the customer experience, weighted by what matters most to each customer and their situation.
Other customer experience metrics we track include: Customer Effort, Competitive Edge, Customer Persuasion, and Proactive Solutions Scores. Sign up for a free MetricsLAB™ to learn which metrics will be most valuable for you.
Are you serious about customer experience? Would you like to be?
A serious approach to the customer experience prioritizes engagement, objectivity, nuance and actionability. Find out which of these areas you have covered; take the quiz. We’ll get back to you with a few ideas for how to improve your customer experience approach.