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November 17: We released the 2016 Customer Listening Study, finding that the Top US Retailers run critically flawed surveys. Read the Press Release, or watch the short video.

We're known for the best customer experience metrics.

Only Interaction Metrics can give you a QCI™ (Quality of Customer Interaction) Score. QCI™ is more actionable than NPS and other single-input metrics—because it accounts for multiple elements of the customer experience, weighted by what matters most to each customer and their situation.

Other customer experience metrics we track include: Customer Effort, Competitive Edge, Customer Persuasion, and Proactive Solutions Scores. Sign up for a free MetricsLAB™ to learn which metrics will be most valuable for you.

Are you serious about customer experience? Would you like to be?

A serious approach prioritizes objectivity, nuance and actionability. And a serious approach provides a Findings Report that combines customer experience metrics with specific recommendations for how to improve. Take the quiz. We’ll get back to you with a couple of ideas for ways to deepen your approach to customer experience.

The Interaction Metrics Blog

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