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November 17: We released the 2016 Customer Listening Study, finding that the Top US Retailers run critically flawed surveys. Read the Press Release, or watch the short video.

We're known for the most actionable customer experience metrics.

Only Interaction Metrics can give you a QCI™ (Quality of Customer Interaction) Score. QCI™ is more actionable than NPS and other single-input metrics—because it accounts for multiple elements of the customer experience, weighted by what matters most to each customer and their situation.

Other customer experience metrics we track include: Customer Effort, Competitive Edge, Customer Persuasion, and Proactive Solutions Scores. Sign up for a free MetricsLAB™ to learn which metrics will be most valuable for you.

Are you serious about customer experience? Would you like to be?

A serious approach to the customer experience prioritizes engagement, objectivity, nuance and actionability. Find out which of these areas you have covered; take the quiz. We’ll get back to you with a few ideas for how to improve your customer experience approach.

The Interaction Metrics Blog

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