Interaction Metrics is a team of expert Customer Experience Analysts. We improve the customer experience through actionable customer feedback surveys and rigorous customer service evaluations.
Our clients come in all sizes and sectors. Uniting them is the fact that they’re serious about customer experience—so they look to us to upgrade their customer service, customer feedback, or both.
We Advance Customer Feedback | Our customer feedback programs stand out because we capture fresh insights while keeping customers engaged with questions relevant to their experiences. You’ll have a customer satisfaction survey vetted for accuracy, compelling questions, the best metrics (including our QCI™ Score), and complete analyses.
If you’re already satisfied with your survey, and are simply curious about the value of additional analysis, drop us a line.
And Improve Customer Service | We rate your customer service performance against your goals for sales, brand, self-service, and a host of other business objectives. Our evaluations enable you to achieve customer service that’s profitable for you and consistently valuable for your customers.
Our customer service evaluations can also include plans, workshops, and experience maps to help your staff make immediate, permanent change.
Our projects give you:
- Statistically-valid sampling
- Relevant, nuanced metrics
- Rigorous scoring protocols
- Scores tracked over time
- Objective facts to remove biases
- Analysts’ recommendations
- Immersive presentations
- Actionable Findings Reports
Interaction Metrics is a member of numerous professional organizations, such as Customer Experience Professionals Association (CXPA).