Interaction Metrics Audit Services

Customer Feedback

Customer Service Evaluation

Our Customer Experience Audits Deliver:

Objective Information
With Interaction Metrics as your independent experts, you'll know for sure what's going on between your company and your customers.

Customer Experience Metrics
Track what really matters. Get your QCI™ (Quality of Customer Interaction) Score and other metrics like Customer Effort and Interaction Branding Scores.

Actionable Recommendations
With our next-steps, re-dos, and examples, you'll know exactly what to improve.

You can be confident in our findings because each of our Customer Experience Analysts has passed a series of rigorous tests proving their prowess in CX improvement.

Improve your customer experience metrics. Say hello!

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