Interaction Metrics Audit Services
Customer Service Evaluation
Our Customer Experience Audits Deliver:
With Interaction Metrics as your independent experts, you'll know for sure what's going on between your company and your customers.
Customer Experience Metrics
Track what really matters. Get your QCI™ (Quality of Customer Interaction) Score and other metrics like Customer Effort and Interaction Branding Scores.
With our next-steps, re-dos, and examples, you'll know exactly what to improve.
You can be confident in our findings because each of our Customer Experience Analysts has passed a series of rigorous tests proving their prowess in CX improvement.