Our customer feedback uses deep listening to uncover what drives true customer advocacy.
Our particular expertise: We find out what customers really want by asking genuine, open-ended questions. And to make our findings actionable, we capture how customers, with various objectives and mindsets, describe particular situations.
Customer Feedback Techniques:
Customized Promoter Scores: customer feedback that's relevant.
Detailed Satisfaction Surveys: customer feedback that's actionable.
In-Depth Customer Interviews: customer feedback that's comprehensive.
Real-Time Mobile Feedback: customer feedback that's immediate.
Persona-Based Mystery Shops: customer feedback that's compelling.
We offer 3 free Customer Feedback Solutions, including a free Net Promoter Consultation and a free Survey Evaluation.
customer experiences scored & fixed |
Talk with an expert: 206-428-3091, ext 3
|Improve Customer Service | Customer Service Evaluation | Improve Customer Experience | Net|
|Promoter | Branded Customer Service | Customer Feedback | Customer Interviews | Mystery Shops|
|Achieve a proven customer experience with Interaction Metrics. Proven maximizes customer loyalty. Proven means thoroughly measured and optimized. Start with a free solution.|