If your customer survey is most important:
We’ll evaluate 2-3 of your survey questions for their customer focus, accuracy and actionability. We’ll also evaluate the pros and cons of NPS (Net Promoter Score®) for your goals and industry. You’ll get a Customer Survey Mini-Report summarizing any flaws we find, plus our recommendations for the best survey methods and customer metrics.
If customer service is your main interest:
We’ll rate an excerpt of your Quality Assurance or Training Guidelines to gauge whether your internal policies support proactive customer service skills. You’ll get a Customer Service Mini-Rating Report highlighting any gaps or unrealized opportunities — plus our suggestions for how to deliver the most compelling customer service that builds brand and customer loyalty.
Tell us what’s most important, and we’ll get your rating underway.