Free Mini-Rating Report

Which is most important to you: your survey or customer service?

If your customer survey is most important:
We’ll evaluate 2-3 of your survey questions for their customer focus, accuracy and actionability. We’ll also evaluate the pros and cons of NPS (Net Promoter Score®) for your goals and industry. You’ll get a Customer Survey Mini-Report summarizing any flaws we find, plus our recommendations for the best survey methods and customer metrics.

If customer service is your main interest:
We’ll rate an excerpt of your Quality Assurance or Training Guidelines to gauge whether your internal policies support proactive customer service skills. You’ll get a Customer Service Mini-Rating Report highlighting any gaps or unrealized opportunities — plus our suggestions for how to deliver the most compelling customer service that builds brand and customer loyalty.

Tell us what’s most important, and we’ll get your rating underway.


 

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