Ready for a Project Proposal?

Let's discuss your objectives and current customer programs.

We’ll recommend the customer metrics and methods to serve you best, and walk you through our processes for customer surveys and proactive customer service. Then we’ll propose a plan with options, timelines and fees.

Tell us a couple of times you’re available to talk, and we’ll send a calendar invite.


Our projects give you:

  • Statistically-valid sampling
  • Relevant, nuanced metrics
  • Rigorous scoring protocols
  • Scores tracked over time
  • Objective facts to remove biases
  • Analysts’ recommendations
  • Immersive presentations
  • Actionable Findings Reports

We provide a full range of services, including:

  • Customer Service Evaluations
  • Mystery Shopping
  • Customer Service QA
  • Customer Experience Planning
  • Customer Service Workshops
  • Customer Surveys
  • Customer Interviews
  • Text Analysis
  • Transaction Questionnaires

 
 

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