Great customer service is easy for customers and showcases your unique brand. Unfortunately, most approaches to customer service evaluation merely skim the surface, and fail to show what, when, or how to improve.
Drop us a line, and we’ll explain how our approach to customer service evaluation detects the subtle, yet significant, conversations cues that drive customer loyalty.
- Get Customized Standards: We work with you to create customized Service Standards for your company, which are used to accurately score the quality of your calls, chats, and emails.
- Demonstrate Proven Quality: We audit a random sample of interactions at a statistically reliable level. When your interactions score 91 or higher, you get an independent certification from us stating that you offer the highest level of customer service.
- Get Metrics & See Your Opportunities: Your Findings Report includes customer experience metrics like Customer Effort, Interaction Branding, and Quality of Customer Interaction™ Scores—supported by excerpts from actual customer interactions.
- Take Action: Because our measurement is precise, we’re able to show you exactly how to improve the customer experience.
If you’re a smaller company, or you’re not sure you need a full customer service evaluation, consider mystery shopping. Our unique, persona-based approach gives you actionable qualitative insight into how your front-line associates perform, and how they can improve.