We offer a variety of ways to achieve actionable customer surveys.
Don’t let your customer survey be a sunk cost. Our research methods give you the most accurate, actionable survey data — whether you need a large-scale customer survey, focused interviews, or text analysis of customer comments. We use the best customer metrics to uncover specific problems and solutions, unlike outcome metrics such as NPS® (Net Promoter Score). So start asking the right questions. Find out how your customers really see you, and start improving now.
Learn about our services below, or start with a Free MetricsLAB™.
With Us, You’ll Have:
With Interaction Metrics as your independent experts, you'll know for sure what's going on between your company and your customers.
Customer Experience Metrics
Track what really matters. Get your QCI™ (Quality of Customer Interaction) Score and other metrics like Customer Effort and Interaction Branding Scores.
With our next-steps, re-dos, and examples, you'll know exactly what to improve.
You can be confident in our findings because each of our Customer Experience Analysts has passed a series of rigorous tests proving their prowess in CX improvement.