Interaction Metrics Awards

Differentiate your service. Champion your brand. Stand out to shareholders.

Are you a leader in customer experience?

Is your customer service outstanding? How do your customers see you? Interaction Metrics awards and certifications are a great way to show shareholders and customers that you are committed to providing great customer experiences. All companies that receive our awards and certifications undergo rigorous statistically-valid, evaluations.

Award for Great Customer Service

Our Customer Service Awards are based on analysis of your calls, emails and chats with customers.

Gold Tier: recognizes a QCI™ between 85-91, demonstrating a strong commitment to delivering superior customer experiences.

Platinum Tier: recognizes a QCI™ of 91+, demonstrating an exceptional commitment to the highest standards of customer experience.

Award For When Your Customers Say You’re Excellent

Our Customer Feedback Awards are based on analysis of data that we’ve collected using surveys, text analysis and customer interviews.

Gold Tier: recognizes a QCI™ between 85-91, demonstrating a strong commitment to superior customer experiences.

Platinum Tier: recognizes a QCI™ of 91+, demonstrating an exceptional commitment to the highest standards of customer experience.

Think you already measure up?

Take our 95-91 Customer Service Challenge to see. If 95% of your interactions score a QCI™ of 91 or above, we’ll waive the entire research portion of the fee. And if not, you’ll be on track to serious improvement with clear metrics and next step recommendations.
Contact us to learn more.

Start delivering a great customer experience. Get the right metrics.

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