Our partners are like-minded companies dedicated to improving customer experiences for everyone, everywhere! But experiences are complex, so making meaningful change often requires a community of partners. Each of our partners brings their unique perspective and expertise. Talk to us about becoming a partner.
Interaction Metrics’ Partners
CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner’s market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social.
For the past 30 years, KZA has built a solid reputation for working effectively for and with physicians. KZA has a team of talented professionals skilled in operations management, reimbursement, staff development and training, and strategic planning. KZA consults with physician groups of all sizes, in private practice, hospital-sponsored and academic settings.
Omega Management Group Corp. is a pioneer and recognized expert in developing and implementing customer experience management (CEM) strategy programs that lead to increased product and service revenue and profits by focusing on customer experience and customer satisfaction. Founded in 1984, Omega continues to be an industry leader and innovator in helping companies increase revenues and profits by consistently exceeding customer expectations for service and support. Register now for Omega’s SCORE Virtual Conference, December 5-11, 2016.
OPINIATOR is customer feedback and recovery technology supplying actionable, on the spot customer feedback using the customer’s own mobile phone. With integral analysis and alert management, the business always knows how it is performing, can fix any issue and regain any customer. Ditch the comment card—Customer Defection can now be STOPPED.
Strategic Contact is an independent consulting firm that provides objective perspectives based on its deep experience in contact centers. The firm helps companies plan for change / growth, assess current environments, develop strategies, evaluate and implement new technologies, develop outsourced / virtualized center configurations, and conduct business case analysis.
Mighty Visual is a video production company dedicated to providing solutions-oriented strategies and deliverables for any organization or individual. Whether you need a marketing piece, a training video, detailed process documentation, or interviews with your customers filmed, Mighty Visual helps you tell your story in a dynamic and engaging way.
Whether you’re in product design, advertising, or marketing, your clients want to see that your ideas are supported by research. Our phone interviews and web surveys uncover customer perceptions and expectations. Partner with us and you’ll have nuanced customer feedback to enrich your client presentations. Request our top 10 customer interview questions, for free.
CX Software Companies
You make it easy for your clients to access and analyze large amounts of data, but sometimes your clients are looking to improve in ways that software can’t address. Partner with us when your clients need to:
- Improve Frontline Performance: We coach customer service teams by showing them very specific examples of bad, better, and branded customer interactions.
- Put in Place Actionable Metrics and KPIs: We’ve developed Competitive Edge, Persuasion, Customer Effort, and other scores that measure the true value and effectiveness of customer service.
- Improve the Content of their FAQs. To see how a so-so answer compares with an optimized answer, point us to the FAQ section of your client’s website. For free, we’ll re-do one answer.
You’ve got the ideas and recommendations, but your clients want facts and numbers to back your insights up. From mystery shopping to customer satisfaction surveys, we provide actionable data reported in ways that make your presentations more persuasive. See how our methods can work for you. Start for free.
Start delivering more value to your clients in important ways:
- Provide satisfaction & NPS® surveys with rigorous, independent statistical analysis.
- Offer true customer service branding by outsourcing content to us. We’ll improve your clients’ email templates, chat guidelines, and call scripts.
- Certify your call center quality assurance with our objective approach and metrics-based standards. Request a Free Customer Service or Survey Mini-Rating.