Experiences are complex, so making meaningful change often requires a community of partners. If you have a unique perspective that you bring to the discipline of customer experience improvement, get in touch so we can discuss on-boarding you as a partner.
Likewise, if you are an agency, software provider, consultant or customer service agency, let’s discuss how we can bring our robust customer experience research to you and your clients:
Marketing & Web Agencies | Your clients want to see that your ideas are supported by research. Our customer interviews and surveys uncover customer perceptions and expectations. Partner with us and you’ll have nuanced customer feedback to enrich your client presentations.
CX Software Companies | Your software analytics uncover opportunities for clients to improve their customer experience. We take that to the next level by providing customer service skills coaching to show them how to provide better, branded customer service interactions.
Consultants | You’ve got the ideas and recommendations, but your clients want facts and numbers to back them up. From scientific customer service evaluations to customer satisfaction surveys, we provide actionable data to make your presentations even more persuasive.
Customer Service Centers | Start delivering more value to your clients! We provide satisfaction surveys with independent statistical analysis, and customer service skills coaching to get associates supporting your client’s brand and building customer loyalty with every interaction.
Interaction Metrics’ Partners
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement.
Service Strategies advances service excellence by helping companies deliver an exceptional customer experience. Our strategic advisory and consulting services are helping service organizations optimize business operations and achieve substantial performance gains. Our Service Capability & Performance Standards have helped leading technology companies around the world quantify the effectiveness of their global service operations for the past eighteen years.
For the past 30 years, KZA has built a solid reputation for working effectively for and with physicians. KZA has a team of talented professionals skilled in operations management, reimbursement, staff development and training, and strategic planning. KZA consults with physician groups of all sizes, in private practice, hospital-sponsored and academic settings.
OPINIATOR is customer feedback and recovery technology supplying actionable, on the spot customer feedback using the customer’s own mobile phone. With integral analysis and alert management, the business always knows how it is performing, can fix any issue and regain any customer. Ditch the comment card—Customer Defection can now be STOPPED.
Strategic Contact is an independent consulting firm that provides objective perspectives based on its deep experience in contact centers. The firm helps companies plan for change / growth, assess current environments, develop strategies, evaluate and implement new technologies, develop outsourced / virtualized center configurations, and conduct business case analysis.
Mighty Visual is a video production company dedicated to providing solutions-oriented strategies and deliverables for any organization or individual. Whether you need a marketing piece, a training video, detailed process documentation, or interviews with your customers filmed, Mighty Visual helps you tell your story in a dynamic and engaging way.