Your web self-service is only as good as the FAQs you provide. Improve your customer service with optimized FAQs.
Optimized FAQs | Deliverables:
|New, better FAQs that resolve customers' concerns.||Customer service branding for a more engaging customer experience.||Action Reports showing specific ways to improve your answers.|
FAQ Re-write: improve your web-self service with one FAQ upgrade.
Optimized FAQs | Advantages:
- Answer Gap Analysis: We take inventory of your customers' questions. Then, we identity missing and poor answers and prioritize new answer assignments.
- Self-Serve Analysis: The only way customers will use your web self-service is if they're able to find an answer in just a few clicks. We study customer questions to make sure your answers are easy-to-find and incorporate customers' words.
- All-New Answers: Our experts write FAQs that address customer needs and promote web self-service.
- Ongoing Optimization: We provide programs that continually review your FAQs for gaps and improvements. This way, you can be sure your web customer service is always branded and current.
Web Self-Service: Websites are a great way to answer customers' questions. But not all answers are equal. And just because you have web self-service software like RightNow, Kana, and eGain does not mean that your answers are up to speed.
Enter Interaction Metrics. We pinpoint gaps in your current answers and specify what your customers need. Then we roll up our sleeves and start writing. About three weeks later your web self-service will come to life with answers that are both understandable, informative and branded. For phone and email customer service, we also offer branded email templates and call scripts.
Let's talk answers. Get a free re-write of one of your customer service FAQs.
What we call FAQs Optimized you might call: service experience management, knowledge base management, smart self-service, branded customer service FAQs.
customer experiences scored & fixed |
Talk with an expert: 206-428-3091, ext 3
|Improve Customer Service | Customer Service Evaluation | Improve Customer Experience | Net|
|Promoter | Branded Customer Service | Customer Feedback | Customer Interviews | Mystery Shops|
|Achieve a proven customer experience with Interaction Metrics. Proven maximizes customer loyalty. Proven means thoroughly measured and optimized. Start with a free solution.|