Meet the heavyweights.
We take a hard-hitting approach to measuring and improving the customer experience.

Looking for fast-track research? We've got that. Looking for ongoing quality control? We have that too.

To give you an accurate picture of how your customers perceive you, we work with a wide range of methods (surveys, experience audits, interviews, etc.) and measure satisfaction from multiple points of view.

Tell us which aspects of customer satisfaction are most important to you and we’ll prescribe the best way to get you where you need to go.

Interaction Metrics' Product Options:

• Customer View | Surveys & Interviews

• Marketplace View | Interviews, Audits & Shops

• Compliance View | Contact Center & In-Person Monitoring

• Training | Customer Satisfaction Unwrapped

• Interaction Optimization | Branded Frontline Performance

Who We Work With:

Our clients range from small businesses to the largest fortune 500 companies, and span Medical Specialists, Medial Clinics, Banks, Investment Firms Retailers, E-tailers, Consultants and Manufacturers. Both B2B and Consumer companies benefit from our innovative approach. Because our product confers a competitive advantage, we maintain privacy standards regarding client specifics. However, when you contact us we will be delighted to discuss the specific details of how particular clients have used our process and seen their customer satisfaction levels soar.

Our Key Differentiator: Much of the customer satisfaction industry takes a "lightweight," generalist approach to measuring customer satisfaction. Not us. Our heavyweight approach gives you detailed, actionable information about how your customer satisfaction rates and what you can do to create better, more profitable relationships with your customers.

Go ahead: Compare our customer satisfaction strategy whitepapers and expertise with that of your current vendor. Of course, if you simply want overview information, we have that too.

Demonstrating our commitment to excellence in innovative branding, research, quality control and customer experience design, Interaction Metrics is a member of The American Marketing Association (AMA), The Puget Sound Research Forum (PSRF), The American Society for Quality and the Computer-Human Interaction Forum (CHIFOO).