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The
Interaction Metrics Team
We are a vibrant customer satisfaction measurement
& training company located in downtown Portland, Oregon.
The Interaction Metrics
team
is comprised of research specialists who focus on one or more
areas of the customer satisfaction, fact-finding process.
One of Our Core Values is
Education:
At Interaction Metrics, we consider it vitally important to provide you
with educational information about the 'Pros and Cons of
Surveys', 'The Value of Net Promoter Scores', etc. So if you
are looking for cutting-edge whitepapers that you can share with your
stakeholders, head to our primer and
blog:
www.CustomerSatisfactionSTRATEGY.com.
Our Mission:
Our mission is to lead the field of Customer Experience
Optimization (CEO) and Customer Interaction Management (CIM) by providing our clients with
objective, high quality information
presented in ways that lead to
effective next steps.
Become our Client and Get Answers
to Questions Like These:
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Why do your customers choose you?
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How easy is it to do business with you?
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What do your customers need most from you?
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How well do their expectations line up with their perceptions of you?
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What changes to your Service Level Agreements will
generate more value for your customers?
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How effective are your frontline associates—from an
objective perspective?
At Interaction Metrics we are
always up for testing against any customer satisfaction
program you have in place.
Call us at 206-428-3091 to discuss whether our buttoned-up,
detailed approach to measuring customer satisfaction could
be right for you.
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