We offer a variety of ways to improve your customer service.
Start building proactive customer service skills, and start getting the most from each customer interaction. Whether you need a few specialized mystery shops or a full customer service evaluation, we’ve got you covered. We offer a range of expert methods to make your customer experience the best it can be.
Learn about our services below, or start with a Free MetricsLAB™.
- Customer Service Evaluations
- Persona-Based Mystery Shopping
- Customer Service QA Standards
- Complete Service Plans
- Customer Service Skills Training
- Model Answers
With Us, You’ll Have:
With Interaction Metrics as your independent experts, you’ll know for sure what’s going on between your company and your customers.
Customer Experience Metrics
Track what really matters. Get your QCI™ (Quality of Customer Interaction) Score and other metrics like Customer Effort and Interaction Branding Scores.
With our next-steps, re-dos, and examples, you’ll know exactly what to improve.
You can be confident in our findings because each of our Customer Experience Analysts has passed a series of rigorous tests proving their prowess in CX improvement.