Tomorrow (Aug. 20th) I’ll be speaking at the Customer Service Experience Conference in NYC.

Keith Dawson from Ovum and I will be discussing how to get high-insight, accurate feedback from customers. We’ll talk about customer satisfaction surveys, customer interviews, and a few other techniques. Attend and start improving the customer experience now!

In the meantime, learn more about how to improve customer feedback by avoiding common survey biases.

Improve your customer experience with Interaction Metrics. Start with our Free Solutions at InteractionMetrics.com.


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