Interaction Metrics is a team of expert Customer Experience Analysts. We improve the customer experience through customer feedback programs, customer service evaluations and customer service skills coaching. Interaction Metrics was founded by Martha Brooke in 2004 and is an officially certified Women Business Enterprise (WBE).

Our clients come in all sizes and sectors. Uniting them is the fact that they’re serious about customer experience—so they look to us to advance their customer listening through both projects and ongoing programs.

With Interaction Metrics You’ll Have:

  • Statistically-Valid Sampling
  • Nuanced Metrics
  • Rigorous Protocols
  • Scores Tracked Over Time

  • Objective Facts
  • Analysts’ Recommendations
  • Immersive Dashboards
  • Actionable Findings Reports


With Interaction Metrics, you'll get nuanced, actionable data based on robust customer listening. It's one of the most effective ways to improve the customer experience and boost customer loyalty.

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