Interaction Metrics is a team of expert Customer Experience Analysts. We improve the customer experience through our Advanced Customer Listening.

Our innovation is to take surveys and other customer feedback methods to a breakthrough level with radical customization, actionable metrics and interactive dashboards. You’ll see your wins, friction points and missed opportunities with customers.

With other Customer Experience agencies, you get general sense of how you are doing. With us, you’ll have the detailed insights you need for positive next steps. Let’s talk.

Interaction Metrics was founded by Martha Brooke in 2004, and she continues to oversee client programs. Interaction Metrics is a member of various professional organizations such as ASQ and CXPA, and is an officially certified Women Business Enterprise (WBE).

Our clients come in all sizes and sectors. What unites our clients is they see that most Customer Listening approaches are inadequate—so they look to us to advance their customer feedback through projects and ongoing programs.

Methods we use include: customer interviews, tracking surveys, short touchpoint surveys, mystery shopping, customer service evaluations and more. In all cases we intake data, code it, analyze it, and turn data into insights with dashboards and findings reports.

With Interaction Metrics You’ll Have:

  • Statistically-Valid Sampling
  • Nuanced Metrics
  • Rigorous Protocols
  • Scores Tracked Over Time
  • Objective Facts
  • Analysts’ Recommendations
  • Immersive Dashboards
  • Actionable Findings Reports

With our Advanced Customer Listening, you'll find out where you have missed opportunities and how to improve.

Present and Past Clients Include:

Let's Discuss Customer Listening!

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