Research from the Harvard Business Review and other publications shows that only the most amazing customer experiences reliably increase conversion and sales. That’s why CareCredit offers ACE.
With ACE, your front office team gets 55 minutes of 1-on-1 coaching, giving them the opportunity to fine-tune their customer service skills in an open, non-judgmental environment. With ACE, your associates get the inside secrets they need to handle patient conversations persuasively and authentically.
Sessions are conducted virtually and scheduled at your convenience. The coaching content itself is customized to your team’s needs but usually covers:
- How to win a customer’s trust
- How to offset price with value
- How to appeal to a wide variety of customers