Interaction Metrics Blog
Where we humanize and deepen the customer experience.
Get science tips to improve your survey!
No thanks, my surveys are good.
Have you ever wondered if those surveys companies relentlessly send are biased or missing the point? You’re right. Most surveys are so flawed they’re broken. Last year, I wrote about how Whole Foods asks customers to take their survey in a disorganized way. I also examined an Alaska Airlines Read more...
Do you know the 5 benefits of CX science? Find out!
5 minute read: Take your CX program to the next level.