Interaction Metrics Blog
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There are many modes of customer service (phone, in-person, email, etc.). But, when done well, customer service chat is by far the best. It reduces customer effort, increases customer satisfaction and answers customers’ questions quickly. Plus, it’s less costly than the phone, is more immediate than email, and it amplifies conversion by showing up on your website just when customers are about to bail.
Do you know the 5 benefits of CX science? Find out!
5 minute read: Take your CX program to the next level.