Example Surveys, Portals, and Dashes

With our surveys, you’ll have:

• Surveys that are responsive and work across platforms on tablets, phones, laptops, and desktops.
• Survey questions customized to your objectives.
• Logic branching to ensure participants only answer questions that apply to them.
• Protocols to ensure anonymity when respondents choose this option.

1. 1. 1. Surveys

         • Longer Customer Survey
           This is a comprehensive customer survey that we can track year over year.
         • Customer Support Survey
           This is a short customer survey.
         • Net Promoter Survey
           This is a short Net Promoter Survey.
         • B2B Customer Satisfaction
           This survey asks what matters most for each customer and their situation.
         • Employee Experience Survey
           This is a comprehensive employee survey that we can track year over year.
         • Employee Check-in
           This is a short employee survey.
         • Employee Weekly Engagement
           This survey pipes the results into the survey itself.

      2. Portals
         

         See your data in real-time with devices used, a geo response map, and more.

         • Customer Survey Portal
         • Employee Survey Portal
         • Customer Support Portal – Short

      3. Dashboards

         • Verbatims Dashboard
           This is a closed-loop system where clients can view comments and document actions taken.
         • Customer Service Evaluation Dashboard
           This shows how the client’s Customer Service Score breaks down into the four dimensions of customer service.
         • Customer Service Surveys Dashboard
           This breaks down the client’s QCI™ score and how well their team has met customer expectations.
         • Tracking Study Dashboard
           This lets clients use filters to make meaningful comparisons across multiple customer segments.