Does your customer feedback survey get to the heart of the customer experience? Or, could it be missing something?
What about response rate? Are you hearing from enough customers to give you credible information? What about completion rate? Are your customers bailing, or do they see your survey all the way through?
Bottom Line: is your customer feedback survey good to go, or could it be improved?
Customer Feedback Survey Workshop
This 55-minute workshop is led by Interaction Metrics Founder, Martha Brooke. It’s free for managers, directors, and above.
Each workshop is unique because Martha puts a real-life survey under the microscope and critiques its successes and failures. It’s an entertaining and provocative way to immediately improve your own surveys.
In addition, you’ll learn about common survey biases and the standards that define scientific customer survey programs.
Want to learn about survey biases right now? Get to know some of the most common survey flaws here!
Whether you’re working with Qualtrics, Medallia, SurveyMonkey, or don’t yet have a survey, this is a great place to begin.
Your Takeaways Include:
- What CX really is and why it matters
- 3 ways to boost your customer (or employee) survey response rate
- 4 of the most common types of survey biases
- Net Promoter Score: its pros and cons
- The pillars of scientific customer surveys
To maximize interaction, this workshop is limited to no more than five participants. To find out when the next session has openings, fill out the contact form. We look forward to seeing you at a Customer Feedback Survey Workshop soon!