Experience Realized: 20 Minute Webinar 

You’re missing key opportunities in your customer experience if you don’t use the right methods with the right level of nuance to reflect the complexity of experiences.

Join our lightning-fast 20 minute webinar and hear from Martha Brooke, founder of Interaction Metrics. Explore some fundamental questions about customer experience and get key takeaways about using diverse methodologies for a more complete view of the customer experience.


  • Hear a meaningful definition of customer experience to guide your customer listening program
  • Learn the four properties of experience to guide your listening program
  • CX: Learn which methods are best for which objectives and the benefits of combining using hybrid-method strategies

Join our Next Webinar:
June 7, 2019 | 10:30 PST/1:30 EST

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With our Advanced Customer Listening, you'll find out where you have missed opportunities and how to improve.