Get 5 Best Practices to Boost Your Customer Listening

MARTHA BROOKE, CX ANALYST

Your demo will be with Martha Brooke, a Certified Customer Experience Professional (CCXP) and a Blackbelt in Six Sigma. To improve the Customer Experience (CX), Martha founded Interaction Metrics in 2004. Prior to Interaction Metrics, Martha consulted for Nike and Adidas and worked for two dot-coms, where she was entrenched in nearly all aspects of customer satisfaction.

Martha loves discussing everything about customer feedback programs including valid sample sizes, eliminating bias, and how to build scientific listening into your customer service. After your demo, we can even do a free mini-audit of your surveys or service. Only need 10 minutes? Just put that in the comments field!


Martha’s Certifications & Honors Include

Explore how to improve your Voice of Customer programs, at a fraction of the usual cost!