Get 5 Best Practices to Boost Your Customer Listening

Your demo will be with Martha Brooke, a Certified Customer Experience Professional (CCXP) and a Blackbelt in Six Sigma. To improve the Customer Experience (CX), Martha founded Interaction Metrics in 2004. Prior to Interaction Metrics, Martha consulted for Nike and Adidas and worked for two dot-coms, where she was entrenched in nearly all aspects of customer satisfaction.

Martha loves discussing everything about customer feedback such as valid sample sizes, eliminating bias, and how to build scientific listening into your customer service evaluations. 

After your demo, you can even get a free mini-audit of your surveys or service.  Usually, we find at least 5 ways you can improve! Only need 10 minutes? Just put that in the comments field. Toward great experiences!


Martha’s Certifications & Honors Include

Explore how to improve your Voice of Customer programs, at a fraction of the usual cost!