Interaction Metrics Awards

Differentiate your service. Champion your brand. Stand out to shareholders.

Are You a Leader in Customer Experience?

Is your customer service outstanding? How do your customers see you? Interaction Metrics’ awards and certifications are a great way to show stakeholders and customers that you’re are committed to providing an exceptional customer experience.

Award for Great Customer Service

Our Customer Service Awards are based on a statistically valid analysis of your calls, emails and chats with customers.

Gold Tier: recognizes a QCI™ Score between 85-91, demonstrating a strong commitment to delivering superior customer experiences.

Platinum Tier: recognizes a QCI™ Score of 91+, demonstrating the highest levels of customer service.

Award For When Your Customers Say You’re Excellent

Our Customer Feedback Awards are based on analysis of data that we’ve collected using customer satisfaction surveys, verbatim analysis and customer interviews.

Gold Tier: recognizes a QCI™ Score between 85-91, demonstrating a strong commitment to superior customer experiences.

Platinum Tier: recognizes a QCI™ Score of 91+, proving that you provide an extraordinary customer experience.

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