5 Steps That Will Improve Customer Service:

  1. Decide what you will add.
    To impact loyalty and sales, satisfaction isn’t enough.
  2. Catalogue your interactions completely.
    Customers are different. The bane of customer service is sameness thinking.
  3. Define your evaluation criteria precisely.
    You can’t manage what you don’t measure.
  4. Report your results frequently.
    Ongoing feedback—it’s key to success.
  5. Provide extremely specific examples.
    Your associates seldom have the time or inclination to figure it out for you.

Read the full article here.

Start delivering a great customer experience. Get the right metrics.

Don't forget your name
Don't forget your company
Required format: bob@example.com
Click this if you're not a robot.

Don't forget to check the box above. It helps us prevent spam.