Your frontline associates shape how customers perceive your brand. That’s why it’s important to measure the quality of your customer service. Mystery shopping is a great way to do that.
With our persona-driven approach, we’ll not only measure your customer service, we’ll give you concrete, actionable steps to improve!
Benefits:
- Actionable Metrics
Get expertly-scored data using precise customer service metrics. We’ll show you exactly how you can demonstrate the unique qualities of your brand and improve your customer service.
- Insight
Find out how your associates perform. We can even mystery shop your competitors to show how you compare! - New Opportunities
Find out exactly where you have gaps in the customer experience supported by excerpts from interactions. We give you a comprehensive Findings Report with customer experience metrics like QCI™ and Persuasion Scores. - Clear Findings Reports
You’ll have critical customer experience metrics, like QCI™, Competitive Edge, and Customer Effort in a format that prioritizes your gaps, opportunities, and next steps.
Ready to find out whether Mystery Shopping can benefit you? Go to Learn more.