Your frontline associates shape how customers perceive your brand. That’s why it’s important to measure the quality of your customer service. Mystery shopping is a great way to do that.
With our persona-driven approach, we’ll not only measure your customer service, we’ll give you concrete, actionable steps to improve!
Benefits:
Actionable Metrics Insight New Opportunities Clear Findings Reports
Get expertly-scored data using precise customer service metrics. We’ll show you exactly how you can demonstrate the unique qualities of your brand and improve your customer service.
Find out how your associates perform. We can even mystery shop your competitors to show how you compare!
Find out exactly where you have gaps in the customer experience supported by excerpts from interactions. We give you a comprehensive Findings Report with customer experience metrics like QCI™ and Persuasion Scores.
You’ll have critical customer experience metrics, like QCI™, Competitive Edge, and Customer Effort in a format that prioritizes your gaps, opportunities, and next steps.
Ready to find out whether Mystery Shopping can benefit you? Want to get a Sample Report from our Mystery Shopping analyses? Learn more!