Your frontline associates shape how customers perceive your brand. That’s why it’s important to measure the quality of your customer service. Mystery shopping is a great way to do that.

With our persona-driven approach, we’ll not only measure your customer service, we’ll give you concrete, actionable steps to improve!


  • Actionable Metrics
    Get expertly-scored data using precise customer service metrics. We’ll show you exactly how you can demonstrate the unique qualities of your brand and improve your customer service.

Mystery Shopping

"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."

Leah Wilson, Executive Director, The State Bar of California


Leah Wilson, Executive Director, The State Bar of California

  • Insight
    Find out how your associates perform. We can even mystery shop your competitors to show how you compare!

  • New Opportunities
    Find out exactly where you have gaps in the customer experience supported by excerpts from interactions. We give you a comprehensive Findings Report with customer experience metrics like QCI™ and Persuasion Scores.

  • Clear Findings Reports 
    You’ll have critical customer experience metrics, like QCI™, Competitive Edge, and Customer Effort in a format that prioritizes your gaps, opportunities, and next steps.

Ready to find out whether Mystery Shopping can benefit you? Go to Learn more.

    Mystery shopping is a great way to quickly improve your customer service.