Get 5 Best Practices to Boost Your Customer Listening

Your frontline associates shape how customers perceive your brand. That’s why it’s important to measure and analyze the quality of your customer service. Mystery shopping is a great way to do that.

Personas, scoring rules, metrics… are just a few of the ways our mystery shopping stands apart—and how we’re able to empower your customer service with concrete steps to improve.

Mystery Shopping


"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."

Leah Wilson, Executive Director, The State Bar of California

Interaction Metrics
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2019-10-31T20:42:55+00:00

Leah Wilson, Executive Director, The State Bar of California

"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
5
1
Interaction Metrics

Benefits:

  • Actionable Metrics
    Get expertly-scored data using precise customer service metrics. We’ll show you exactly how you can demonstrate the unique qualities of your brand and improve your customer service.

  • Insight
    Find out how your associates perform. We can even mystery shop your competitors to show how you compare!

  • New Opportunities
    Find out exactly where you have gaps in the customer experience supported by excerpts from interactions. We give you a comprehensive Findings Report with customer experience metrics like QCI™ and Persuasion Scores.

  • Clear Findings Reports 
    You’ll have critical customer experience metrics, like QCI™, Competitive Edge, and Customer Effort in a format that prioritizes your gaps, opportunities, and next steps.

Ready to find out whether Mystery Shopping can benefit you? Want to see a Sample Report from our Mystery Shopping analyses? Learn more!

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    Know how to improve customer service with our objective approach.