NYC | Customer Service Experience Conference


by Martha Brooke | August 19, 2013

An often-cited statistic is that 80% of CEOs believe they deliver a superior customer experience, yet only 8% of their customers agree. With an equally-alarming ACSI score of 77, it’s fair to wonder: are you sure you know what’s going on with your CX—is it possible you’re missing something?
Back to Insights

Tomorrow (Aug. 20th) I’ll be speaking at the Customer Service Experience Conference in NYC.

Keith Dawson from Ovum and I will be discussing how to get high-insight, accurate feedback from customers. We’ll talk about customer satisfaction surveys, customer interviews, and a few other techniques. Attend and start improving the customer experience now!

In the meantime, learn more about how to improve customer feedback by avoiding common survey biases.

Improve your customer experience with Interaction Metrics. Start with our Free Solutions at InteractionMetrics.com.

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