Federico Muchnik of Mighty Visual Media just finished a dynamite video (below) that explains the difference between the usual simplistic ways of measuring customer experience and our nuanced approach. It’s not about MORE data, it’s about SMART data—and Federico drives that point home. First, watch Fed’s video. Then, contact us to discuss whether a serious, research-backed approach to customer experience could have advantages for your company. Knowing how your customer experience measures and seeing your gaps presented in a Interaction Metrics’ Findings Report is the most efficient way to create more engaging customer experiences. Reach out to discuss whether our approach and metrics could be right for you. Because, let’s face it, if you can’t measure, you don’t know it.
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80% of CEOs believe their CX is superior. Only 8% of their customers agree. So ask yourself: could you raise the bar on your customer surveys or customer service?