Do your associates have the skills they need to deliver great customer service? Can they turn around difficult situations? For great customer service you need to equip your associates with guidelines and clear examples.
Interaction Metrics’ Model Answers show associates – through their everyday interactions with customers – how they can support your brand while building customer loyalty. At Interaction Metrics, we develop Model Answers for calls, emails, and chats.
Model Answers are more than scripted responses. They show your associates what great customer service looks like in very specific customer situations.
Model Answers set the standard so that associates can improvise and develop their own unique responses while staying true to your brand and sales objectives.
Let’s talk so we can share the process we use to build Model Answers. You may also want to check out How to Use Customer Service to Support Your Brand.