Do your associates have the skills they need to deliver great customer service? Can they turn around difficult situations? For great customer service you need to equip your associates with guidelines and examples.
Our Model Answers show associates how to build brand and customer loyalty through their everyday interactions with customers. Model answers set the bar on how to provide great customer service for each customer question, touchpoint and persona.
Model Answers may sound like rote, scripted responses to customers’ questions, but they’re not. To prevent that hollow, robotic quality that creeps into customer service, we coach associates on the structure behind each model answer, giving them the customer service skills they need to improvise off those structures and develop their own unique responses.
Learn more about how Interaction Metrics Model Answers can help you provide great customer service. Get a free MetricsLAB™ to see how Model Answers and other approaches enable you to give and get more value from each customer interaction. Or, read our blog about the importance of specificity in customer service.
What we call Model Answers, you might call: customer service scripts, call scripts, customer service guidelines, or call guidelines.