Your All-in-One Customer Feedback Solution
We have you covered with every aspect of customer feedback from writing your survey, through gathering data, and running critical analysis. Are you ready to drive customer enthusiasm and grow your company?
Mobile-Friendly Surveys, Insight-Rich Feedback
Do you have Tech Support? Repairs? A Call Center? Other customer-facing teams? For all your customer care needs, we make it easy to track your Net Promoter Score and other key metrics. With our surveys, you'll plug into real-time data giving you the actions you need to delight your customers!
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.
Elevate Your Interactions with Remarkable Surveys
Here’s an example of a survey that’s quick and easy for customers yet still captures key information about unresolved issues. It works well on all devices and keeps you in the loop with a real-time portal.
- Personalized questions maximize survey engagement
- Skip logic so customers only see relevant questions
- Open ends uncover areas you didn’t think to ask about
- CRM data integration for survey efficiency
- Soft & Hard require questions
See Your Data in Real-Time
All of our Customer Service Feedback Surveys come with a portal or dashboard that enable you to filter data and target improvement areas immediately.
- Filters enable you to track details & analyze data on the fly
- Filter by date, location, rep, calls, emails, products, or any other aspect of your data
- Showcase the pillars of your brand
- Uncover granular insights that you can act on immediately
- Share your data with your team
Get the Highest Response Rates in the Industry
The quality of your email invite significantly impacts response rate. That’s why we:
- Incorporate persuasion principles into email invites.
- Use auto-email follow-ups and reminders.
- Include options to embed the first question in the email.
- When needed, extend goodwill with Priority Codes, Gift Cards, and Charity Donations.
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.
Step 1
Discover Your Options
For free, see examples of survey questions, formats, and strategies. Find what’s best for you.
Step 2
Review Your Survey
After you get a detailed SOW, we customize your survey. When you love it, we press go.
Step 3
Impress Your Boss
Share insights with your team! You'll have a live data portal and robust analysis.
Pricing
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.