Get 5 Best Practices to Boost Your Customer Listening
person takes NPS survey

How to Improve Your Customer Survey

If you want to improve your customer feedback program you probably need to improve your customer survey. An Analyst Perspective on Customer Surveys Customer surveys make up a multi-billion dollar industry, and many of us get at least one per day. But just because surveys are everywhere doesn’t mean they’re always Read more…

person takes NPS survey

Analyze Your Verbatim Comments!

If you want to get the greatest insight from your surveys, you need to analyze your verbatim comments! The point of a customer survey is to learn what you don’t know, and gain insight into what’s driving customer satisfaction and dissatisfaction. And while billions of customer surveys are issued each Read more…

person takes NPS survey

Break Your NPS® Routine

Sometimes it’s necessary to break your NPS® routine. The NPS® question is regularly used in customer feedback surveys. Nearly everyone has seen it: How likely is it that you would recommend us to a friend? What Does It Tell You? This question assumes that customers think in terms of their Read more…

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