5 Ways to Improve Your Customer Service Chat—Today!
There are many modes of customer service (phone, in-person, email, etc.). But, when done well, customer service chat is by far the best. It reduces customer effort, increases customer satisfaction and answers customers’ questions quickly. Plus, it’s less costly than the phone, is more immediate than email, and it amplifies conversion by showing up on your website just when customers are about to bail.Read more
Top Reports & Videos
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Customer Service Evaluation
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Interaction Metrics: News
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- Current State of Customer Service: 54%
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- Customer Service Gets a Failing Grade