Get 5 Best Practices to Boost Your Customer Listening


Prospects often call several practices before they decide who they will choose for their care. That’s why the experience you deliver matters.

The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology to find out just how persuasive your associates actually are. You’ll have insight into your staff’s phone performance in 12 critical areas. Deliverables include:

  • A Findings Report with commentary and benchmarks
  • Key metrics such as Persuasion and Connection Scores
  • The mystery shop audio recordings
  • Specific examples to help your staff improve

Interested in Customer Listening?

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Sponsored by CareCredit. Conducted by Interaction Metrics.