Prospects often call several practices before they decide who they will choose for their care. That’s why the experience you deliver matters.
The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology to find out just how persuasive your associates actually are. You’ll have insight into your staff’s phone performance in 12 critical areas. Deliverables include:
- A Findings Report with commentary and benchmarks
- Key metrics such as Persuasion and Connection Scores
- The mystery shop audio recordings
- Specific examples to help your staff improve