TIP (Telephone Improvement Program)

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TIP is a telephone-based mystery shopping program that measures Front-line Associate performance in 12 critical areas. You get:

  • A complete Findings Report with commentary and national benchmarks.
  • All the audio recordings so you can listen to the results with your staff.
  • Concrete examples to help your staff become expert communicators

TIP is sponsored by CareCredit and conducted Interaction Metrics, the experts in measuring and improving the customer experience.