TIP: Mystery Shopping

Sponsored by CareCredit and conducted by Interaction Metrics.

Prospects often call practices before they decide who they will choose for their care. The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology to find out how persuasive your associates actually are. TIP provides insight into your staff’s phone performance in 12 critical areas. You get:

  • A Findings Report with commentary and benchmarks
  • Key metrics such as Persuasion and Connection Scores
  • The mystery shop audio recordings
  • Concrete examples to help your staff become more empathetic and effective

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