Prospects often call practices before they decide who they will choose for their care. The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology to find out how persuasive your associates actually are. TIP provides insight into your staff’s phone performance in 12 critical areas. You get:
- A Findings Report with commentary and benchmarks
- Key metrics such as Persuasion and Connection Scores
- The mystery shop audio recordings
- Concrete examples to help your staff become more empathetic and effective
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