Prospects often call several practices before they decide who they will choose for their care. That’s why their experience with you matters.

The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology. We test how authentic, empathetic and persuasive your associates actually are.

Gain insight into your staff’s conversational performance in 12 critical areas. Deliverables include:

  • A Findings Report with commentary and benchmarks
  • Key metrics such as Persuasion and Connection Scores
  • Mystery shop audio recordings
  • Specific examples from the calls to help your staff improve