Prospects often call several practices before they decide who they will choose for their care. That’s why their experience with you matters.
The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology. We test how authentic, empathetic and persuasive your associates actually are.
Gain insight into your staff’s conversational performance in 12 critical areas. Deliverables include:
- A Findings Report with commentary and benchmarks
- Key metrics such as Persuasion and Connection Scores
- Mystery shop audio recordings
- Specific examples from the calls to help your staff improve