Prospects often call several practices before they decide who they will choose for their dental care. That’s why delivering an optimal experience matters.

The Telephone Improvement Program (TIP) uses a rigorous mystery shop methodology to determine how persuasive and empathetic your front office team actually is. With TIP, you’ll have insight into your team’s phone performance in 9 critical areas. Deliverables include:

  • A Findings Report with commentary and benchmarks
  • Key metrics such as Persuasion and Connection Scores
  • All the audio recordings from the mystery shops
  • Examples to share with your team