Is your customer satisfaction survey good? Really good? Are you engaging your customers and capturing accurate data about what matters most? Generic, tired customer metrics like NPS® and customer satisfaction aren’t enough. To improve your customer survey, your metrics and analysis must be top-notch. Learn more. Say hello.
With a customer satisfaction survey by Interaction Metrics you’ll have:
- Accurate Data: Our analysts evaluate surveys for flaws such as internal dialogue, double-barreled questions, and sampling errors, using our 19-point survey checklist. Start with a free Survey Mini-Rating.
- Customer Engagement: We apply robust branching logic, so that customers are only asked questions relevant to their particular experiences. In effect, each respondent gets a customized survey.
- Nuanced Facts: Our questions delve into the specifics of how customers feel about your people, products, and services—and how you compare to the competition.
- Unparalleled Insights: Our analysts perform Text Analysis to uncover themes in your customers’ open-ended responses. We can even use one-on-one Customer Interviews to explore topics that come up in the survey.
- Dashboard & Findings Report: You’ll get critical customer experience metrics that prioritize your gaps, opportunities, and next steps.
Our smart customer satisfaction surveys provide you with your QCI™, Competitive Edge, Customer Effort, and other key scores.