Is your customer satisfaction survey good? Really good? Are you engaging your customers and capturing accurate data about what matters most? Generic, tired customer metrics like NPS® and customer satisfaction aren’t enough. To improve your customer survey, your metrics and analysis must be top-notch. Learn more. Say hello.

With a customer satisfaction survey by Interaction Metrics you’ll have:

  • Accurate Data: Our analysts evaluate surveys for flaws such as internal dialogue, double-barreled questions, and sampling errors, using our 19-point survey checklist. Start with a free Survey Mini-Rating.
  • Customer Engagement: We apply robust branching logic, so that customers are only asked questions relevant to their particular experiences. In effect, each respondent gets a customized survey.
  • Nuanced Facts: Our questions delve into the specifics of how customers feel about your people, products, and services—and how you compare to the competition.
  • Unparalleled Insights: Our analysts perform Text Analysis to uncover themes in your customers’ open-ended responses. We can even use one-on-one Customer Interviews to explore topics that come up in the survey.
  • Dashboard & Findings Report: You’ll get critical customer experience metrics that prioritize your gaps, opportunities, and next steps.

Could your survey be better? We can improve just about any customer satisfaction survey. Try us out with a free Survey Mini-Rating. Or, head to our Slideshare on how to improve customer feedback.

Interaction Metrics customer satisfaction surveys

Our smart customer satisfaction surveys provide you with your QCI™, Competitive Edge, Customer Effort, and other key scores.

Want to learn about actionable customer satisfaction surveys? Drop us a line.

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