Actionable Employee Satisfaction Surveys Built From Start to Finish
Track Employee Sentiment With Employee Satisfaction Surveys
At Interaction Metrics, we build and deploy your employee satisfaction surveys from start to finish. Our TrueData™ process reveals your employee satisfaction score and how to improve it.
Let’s Discuss Employee Engagement ➔
Fill out the form to get in touch and discuss your goals.
It's Simple: Satisfied Employees Lead to Satisfied Customers
The relationship between employee satisfaction and the customer experience is clear: a frustrated team member doesn’t deliver a standout customer experience.
If your employees aren’t happy, your customers feel it during each interaction.
To ensure the questions are relevant and data is actionable, run your survey with Interaction Metrics.
Employee Satisfaction Surveys 100% Built to Your Needs
With us, you don’t have to purchase survey software licenses, rewrite Employee Satisfaction Survey questions, or spend hours analyzing data.
We handle everything, from crafting the right questions to delivering important insights.
And the best part? We help you measure employee satisfaction by getting your fully customized employee survey up and running in as little as one week.
Try It Yourself
Use the interactive TrueData™ survey to the right to see what your first Employee Satisfaction Survey from Interaction Metrics looks like.
We customize each question to your objectives so that your survey is as relevant to your company as possible.
Step 1
Discover Opportunities
See a wide range of survey questions and strategies. Discover what’s best for you.
Step 2
Review Your Survey
We make recommendations and customize your survey. When you love it, we press go.
Step 3
Take Action
Share insights with your team! You'll have a live data portal & robust analysis.
Pricing
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"We continue to be impressed by the quality and clarity of Interaction Metrics' Findings Reports and surveys."
Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America
Let’s Discuss Employee Engagement ➔
Fill out the form to get in touch and discuss your goals.
Employee Satisfaction Surveys Done Right
Important decisions deserve concrete, scientific facts about how your employees are doing. Our Employee Satisfaction Surveys enable you to build employee strategies on specific, objective data.
We challenge the industry status quo by refusing to waste time on meaningless metrics or ignore actionable feedback.
Our results speak for themselves: cost-effective surveys, deeper engagement, and better outcomes for your company and your customers.
6 Benefits Of Your TrueData™ Employee Satisfaction Survey
With our Employee Satisfaction Surveys, you’ll get answers and insights based on science. Here’s how we help you measure and improve employee satisfaction with a custom survey.
1. Unique Online Survey Link
We send your TrueData™ surveys with a unique URL that keeps responses anonymous to encourage honest feedback.
2. Compelling Email Invites
We write and send persuasive email invites that resonate with your team.
Our approach is meant to keep employees happy and engaged while encouraging participation so you get actionable insights into their experience.
3. Automated Reminder Schedule
Tired of low survey results? Our automated reminders work on a set schedule to encourage employees to respond to surveys about the employee experience without causing survey fatigue.
4. Download Survey Results With Ease
Choose the frequency of your data exports and get instant access to your survey results and insights into workplace satisfaction.
5. Real-Time Reporting Portal
Our real-time portal gives you an at-a-glance view of workplace satisfaction to help you measure how well each job description matches the day-to-day reality.
It’s no longer difficult to spot gaps in professional skills, track trends in day-to-day tasks, and understand desires for work-life balance.
6. Encourage Authentic Feedback With A Double-Blind Anonymous Protocol
We use a double-blind anonymous protocol so employees feel safe sharing their honest feedback.
When employees speak freely, you gain clearer insights. The result is that it’s easy to optimize, which leads to higher customer satisfaction.
Enhance Employee Satisfaction and Improve the Customer Experience Today
Since no one knows your company better than your employees, employee satisfaction metrics are essential to the customer experience plan.
Fill out the contact form to get started today.
Frequently Asked Questions
How does my team’s job satisfaction affect the customer experience?
Your team’s sense of career growth and mastery of new skills shapes how they handle every customer encounter in their typical workday.
By using shorter pulse surveys and setting aside paid time for feedback, you can quickly address job satisfaction issues that can bleed into the customer experience.
Do you offer Employee Engagement Surveys too?
Yes, we do. Click here to learn more about employee engagement surveys.
How often should I run Employee Satisfaction Surveys?
For the best results, conduct satisfaction surveys at least twice a year.
Frequent check-ins using methods like short pulse surveys help track employee morale, identify highly engaged employees and dissatisfied employees, and ensure your company culture supports a productive workforce.
How can I improve low employee satisfaction?
Start by analyzing satisfaction levels in key areas like benefits package, work environment, and professional growth.
Then, address concerns by offering more development opportunities, refining your current benefits package, and making sure that daily tasks align with each role’s job description.
Fostering a supportive environment and prioritizing job security will help most employees feel valued, which leads to high employee satisfaction and better business outcomes.
How does satisfaction affect employee productivity?
Higher satisfaction leads to better team performance all around. Engaged employees who are satisfied at work are more committed to the company’s mission. Research shows that satisfied employees are up to 21% more productive than their dissatisfied counterparts.
What kinds of questions will you include in my employee satisfaction survey?
It depends on your goals and what you want to understand. Many surveys include questions like these:
- How do employees feel about a new policy or scheduling?
- What do employees need to be more productive when remote?
- How could leadership improve?
There are hundreds of questions that might go into your survey. Fill out the contact form to get in touch and discuss your goals.