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About: B2B Customer Experience Roundtables

Hosted by Martha Brooke and managed by CXPA, these monthly roundtable workshops feature experts who share their insights on the B2B experience. Each session includes Q and A opportunities or breakout rooms with brainstorming.

Our top-tier speakers have included:

…to name just a few!

Our 55-minute sessions are lively and engaging, diving deep into the details that make the customer experience unique for B2B companies.

Attendance is capped at 110 to ensure engagement.

Roundtable Participants Get the Opportunity to:

If you’ve been looking for B2B Customer Experience insights, you’ve come to the right place.

About Martha Brooke, Roundtable Moderator

In 2021, Martha Brooke saw that there was no professional customer experience community dedicated to B2B companies — so she created it herself.

Martha drives the discussion on the B2B customer experience with her unique insights on topics including what makes B2B CX different and how to design surveys for B2B companies.

A 6 Sigma Black Belt and Certified Customer Experience Professional (CCXP), Martha founded Interaction Metrics in 2004 to bring scientific objectivity and rigor to the customer experience. An expert on subjects including Net Promoter Score, text analytics, survey response rates, and client satisfaction, Martha shares her incisive observations on the Interaction Metrics blog and frequently speaks as a guest on podcasts and panels across the globe. To learn more about Martha, click here.

About CXPA

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.