Ready for actionable customer feedback? Let's get started!

Cost effective? Yes. Scientific? For sure. Spend less and get more value from Interaction Metrics' Customer Surveys, Text Analysis, and other methods.


"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America


"We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys."

Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America


"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value. "

Leah Wilson, Executive Director, The State Bar of California


"Interaction Metrics enriched the value of our data by providing great insight."

Melissa Prew, Customer Experience Manager, Konica Minolta


"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions. "

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

                          Awards and Certifications

Interaction Metrics is a Customer Experience Agency staffed by expert Customer Experience Analysts. Clients get customized feedback programs with robust findings at roughly half the cost of the big box brands.

How do we do it? We license a leading survey platform and spread that fee among many projects. This allows us to focus your budget on molding our research methods to your precise needs.

By the way, if you want to reap more value from survey software that you already have, let’s discuss our Mini-Projects.

Interaction Metrics was founded by Martha Brooke in 2004, and she continues to oversee client programs. Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE).

With Interaction Metrics You’ll Have:

  • Statistically Valid Sampling
  • Nuanced Metrics
  • Rigorous Protocols
  • Scores Tracked Over Time
  • Objective Facts
  • Analysts’ Recommendations
  • Immersive Dashboards
  • Actionable Findings Reports

Bottom Line: We’d be honored to take your Customer Experience program to the next level and help you grow customer loyalty. The best way to start is to tell us about your objectives and we’ll show you examples of our deliverables.

Let's discuss customer surveys and other CX research methods.

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