Ready for actionable customer feedback? Let's get started!

Affordable? Yes. Scientific? Guaranteed. Get more value for less with Interaction Metric’s Customer Surveys, Text Analysis, and other methods.

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"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America

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"We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys."

Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America

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"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value. "

Leah Wilson, Executive Director, The State Bar of California

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"Interaction Metrics enriched the value of our data by providing great insight."

Melissa Prew, Customer Experience Manager, Konica Minolta

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"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions. "

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

                          Memberships and Certifications

Interaction Metrics is a Customer Experience Agency staffed by expert analysts, using the latest software. Clients get customized feedback programs with robust findings—all at half the cost of the big box brands. (To find out the 3 ways we maximize affordability, get in touch.)

Don’t need a complete project or program, but want to reap more value from your survey platform? Head to Customer Satisfaction Surveys. Let’s discuss a Mini-Project to optimize your survey questions, and more.

Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE). Martha Brooke founded Interaction Metrics in 2004, and she continues to oversee client programs.

With Interaction Metrics You’ll Have:

Bottom Line: To help you grow customer loyalty, we’d be honored to take your customer experience feedback program to the next level. The best way to start is to tell us about your objectives. We’ll share examples of our deliverables.

Let's discuss customer surveys and other CX research methods.

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