Based in Portland, Oregon, we use science to improve customer experiences everywhere.

"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America

"We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys."

Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America

"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value. "

Leah Wilson, Executive Director, The State Bar of California

"Interaction Metrics enriched the value of our data by providing great insight."

Melissa Prew, Customer Experience Manager, Konica Minolta

"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions. "

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company