Interaction Metrics is a Customer Experience Agency staffed by expert Customer Experience Analysts. Clients get customized feedback programs with robust findings at roughly half the cost of the big box brands.
How do we do it? We license a leading survey platform and spread that fee among many projects. This allows us to focus your budget on molding our research methods to your precise needs.
By the way, if you want to reap more value from survey software that you already have, let’s discuss our Mini-Projects.
Interaction Metrics was founded by Martha Brooke in 2004, and she continues to oversee client programs. Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE).
With Interaction Metrics You’ll Have:
- Statistically Valid Sampling
- Nuanced Metrics
- Rigorous Protocols
- Scores Tracked Over Time
- Objective Facts
- Analysts’ Recommendations
- Immersive Dashboards
- Actionable Findings Reports
Bottom Line: We’d be honored to take your Customer Experience program to the next level and help you grow customer loyalty. The best way to start is to tell us about your objectives and we’ll show you examples of our deliverables.