Interaction Metrics is a Customer Experience Consulting Company staffed by expert Analysts using the latest methods and software. Clients get CX programs based on scientific findings—at half the cost of the big box brands. To find out how we maximize affordability, let’s talk.
Don’t need a complete program, but want to reap more value from your survey platform? Head to Customer Satisfaction Surveys. Let’s discuss a Mini-Project to optimize your survey questions, and more.
Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE). Martha Brooke founded Interaction Metrics in 2004, and she continues to oversee client programs.
With Interaction Metrics You’ll Have:
- Statistically Valid Sampling
- Customer Satisfaction Metrics
- Rigorous Protocols
- Scores Tracked Over Time
- Objective Facts
- Analysts’ Recommendations
- Customer Experience Dashboards
- Actionable Findings Reports
Bottom Line: To help you increase customer loyalty, we’d be honored to take your company’s customer experience to the next level. The best way to start is to get in touch. Tell us about your objectives and we’ll share examples of our deliverables.