Ready for actionable customer feedback? Let's get started!

Affordable? Yes. Scientific? Guaranteed. Get more value for less with Interaction Metric’s Customer Surveys, Text Analysis, and other methods.


"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America


"We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys."

Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America


"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value. "

Leah Wilson, Executive Director, The State Bar of California


"Interaction Metrics enriched the value of our data by providing great insight."

Melissa Prew, Customer Experience Manager, Konica Minolta


"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions. "

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

                          Memberships and Certifications

Interaction Metrics is a Customer Experience Consulting Company staffed by expert Analysts using the latest methods and software. Clients get CX programs based on scientific findings—at half the cost of the big box brandsTo find out how we maximize affordability, let’s talk.

Don’t need a complete program, but want to reap more value from your survey platform? Head to Customer Satisfaction Surveys. Let’s discuss a Mini-Project to optimize your survey questions, and more.

Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE). Martha Brooke founded Interaction Metrics in 2004, and she continues to oversee client programs.

With Interaction Metrics You’ll Have:

Bottom Line: To help you increase customer loyalty, we’d be honored to take your company’s customer experience to the next level. The best way to start is to get in touch. Tell us about your objectives and we’ll share examples of our deliverables.

Let's discuss surveys and other customer experience methods.

  • This field is for validation purposes and should be left unchanged.