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Affordable? Yes. Scientific? Guaranteed. Get more value for less with Interaction Metric’s Customer Surveys, Text Analysis, and other methods.

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Martha Brooke, CCXP & Six Sigma Black Belt, learns about you and recommends the best methods for your objectives.

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"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America


"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"

Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.


"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"

Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority


"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."

Leah Wilson, Executive Director, The State Bar of California


"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions. "

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

                          Memberships and Certifications

Interaction Metrics is a Customer Experience Agency staffed by expert Analysts using the latest methods and software. Clients get CX programs based on scientific findings—at half the cost of the big box brandsTo find out how we maximize affordability, let’s talk.

Don’t need a complete program, but want to reap more value from your survey platform? Head to Customer Satisfaction Surveys. Let’s discuss a Mini-Project to optimize your survey questions, and more.

Interaction Metrics is a member of professional organizations including ASQ and CXPA and is a certified Women Business Enterprise (WBE). Martha Brooke founded Interaction Metrics in 2004, and she continues to oversee client programs.

With Interaction Metrics You’ll Have:

Bottom Line: To help you increase customer loyalty, we’d be honored to take your company’s customer experience to the next level. The best way to start is to get in touch. Tell us about your objectives and we’ll share examples of our deliverables.