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About CXPA B2B Customer Experience Roundtables

Hosted by Martha Brooke and managed by CXPA, these monthly roundtable workshops feature experts who share their insights on the B2B experience. Each session includes question and answer opportunities or breakout rooms with brainstorming.

Our top-tier speakers have included:

…to name just a few!

Our 55-minute sessions are lively and engaging, diving into the details that make the B2B customer experience unique.

Attendance is capped at 110 to ensure engagement.

Roundtable Participants Get the Opportunity to:

If you’ve been looking for B2B Customer Experience insights, you’ve come to the right place.

About Martha Brooke, Roundtable Moderator

A Certified Customer Experience Professional (CCXP) and Six Sigma Black Belt, Martha founded Interaction Metrics in 2004. Martha and her team of Analysts brings a scientific approach to measuring and improving the customer experience.

Martha is an expert on subjects including Net Promoter Score, text analytics, how to increase survey response rates, and more. Martha shares her incisive observations on the Interaction Metrics blog and frequently speaks as a guest on podcasts and panels across the globe. For her report on The B2B CX Difference, click here.

To learn more about Martha, click here.

About CXPA

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession.