Don’t Buy Survey Software Yet
We’re the customer survey company when you need better data—without the license or the learning curve. Contact us to learn more.
Strategy, Not Just Software
With most survey platforms, there's a learning curve and a big expense. At Interaction Metrics, the cost of top-tier software like Qualtrics is built in, and we design your survey too!
Get a scientific survey—powered by our TrueData™ Model:
True-Facts |
True-Tech |
True-Insight |
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Proven Surveys scrubbed of biases & customized for science-driven results. |
Premium Software licenses included, making us your affordable choice. |
Actionable Analysis provides correlations, cross-tabs, text analysis, and more! |
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A Better Survey Experience
This is more than just a form—it’s a carefully constructed experience:
- Branded and mobile-ready
- Uses skip logic to stay relevant
- Includes open-ends that uncover meaningful insights
Our TrueData™ Model eliminates bias, ensuring your data is reliable. Best of all, you don’t have to run anything—we handle every step for you.
We Already Have the Software—and the Expertise
Why pay for a platform and still have to figure it out?
Most platforms give you tools but no guidance. We give you both. With us, there’s no license to buy, no guesswork, and no DIY.
We combine premium software with expert execution to give you a complete solution—start to finish.
- Survey creation + distribution
- NPS and other question types
- Real-time dashboards
- Strategic insights that drive action
We Run It. You See the Results.
Access your feedback in real time. With clear visualizations and expert analysis, you always know what your customers are thinking—and who needs a callback.
Strategy Built In
We guide you on what to ask, when to ask it, and how to act on it. With our proprietary TrueData™ Model, you get:
- Bias-free survey design
- Response rate optimization
- Clear, confident next steps
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Pricing
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
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Frequently Asked Questions
Do I still need to purchase a software license like Qualtrics, Medallia, or SurveyMonkey?
Nope. We already have premium software licenses in place—and they’re included in our service.
Who is this for?
This is for you if you’ve been tasked with running a survey but don’t want to waste time, want to improve customer satisfaction and loyalty, and want accurate data you can trust—because you care about making a real difference.
What is TrueData™, and what makes your approach different?
Our TrueData™ Model ensures your data is clean, comparable, and ready to act on. We remove hidden biases, highlight top themes, and run correlations to find what’s driving your Net Promoter Score. And, we include all of the software and analysis you’ll need.
Can I customize my survey design and branding?
Absolutely. Your survey will reflect your company’s look and feel while being optimized for clarity and response rates.
What kind of strategy do you provide?
We help you determine the best timing, question types, delivery methods, and reporting cadence—so you don’t have to guess.
Ready for Superior Customer Feedback?
Software alone won’t get you the clarity you need. At Interaction Metrics, we combine expert strategy, survey design, and human+AI analysis to uncover the insights that drive meaningful improvement.
Whether you’re using Qualtrics or just starting fresh, we’ll show you how to skip the fluff and get to the truth. Contact us to learn more.