Interaction Metrics

Your NPS Surveys—Fully Managed by Experts

We design, deploy, and analyze Net Promoter programs that eliminate bias and turn NPS scores into strategic customer insights—no software hassle, fully managed. Book your NPS strategy call here.

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Real Insights. Zero Guesswork.

Other Net Promoter companies give you an NPS score. We give you clarity. With Interaction Metrics, we slice and dice Net Promoter, giving you top actionability!

Get a scientific NPS survey—powered by our TrueData™ Model:

True-Facts

True-Tech

True-Insight

Proven Surveys scrubbed of biases & customized for science-driven results.

Premium Software licenses included, making us your affordable choice.

Actionable Analysis provides correlations, cross-tabs, text analysis, and more!

5 Survey Mistakes Costing You Customers ➔

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A Better NPS Survey Experience

Our surveys look simple to customers—but they’re designed to uncover what’s really driving loyalty. We:

  • Use skip logic to keep surveys short and relevant
  • Include open-ends to capture nuance
  • Brand your survey for consistency
  • Reach the highest response rates possible
  • Ensure objective data quality

Try one of our NPS surveys here.

Net Promoter Score survey by Interaction Metrics

Software Included—Don’t Pay for Costly Licenses

We include premium software (like Qualtrics) at no extra charge, but the real value is in how we use it:

  • No learning curve for your team
  • We configure everything
  • You get professional execution without the license fees

Interaction Metrics is the leader in customer service feedback survey companies

Real-Time Dashboards & Reporting

You’ll have a live dashboard to track your Net Promoter Score by location, product, or any other filter. Share insights easily and see trends as they happen.

Interact with a live dashboard here.

example of an interactive customer feedback dashboard where the client’s NPS score is shown over time in a tracking study

You’ll Have a Custom NPS Strategy

We guide you on:

  • When and how to use NPS
  • The pros and cons of layering in CSAT, Effort, and Dept. Scores
  • Tailoring the NPS question to your audience


In addition, you get: 

  • Customized survey design and deployment
  • Comment analysis (AI + human)
  • NPS breakdown by departments
  • Executive-ready Findings Presentation

5 Survey Mistakes Costing You Customers ➔

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Yaskawa, another one of our clients using our customer surveys and other customer experience consulting services.
The State Bar of California, another one of our clients using our customer surveys and other methods
Acme Construction Supply, another one of our clients using our customer surveys and other methods
ClearSight, another one of our clients using our customer surveys and other methods
Convergix Automation, another one of our clients using our customer surveys and other methods
OCFA, another one of our clients using our customer surveys and other customer experience consulting services.
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Pricing

Tier 1

Add simple Net Promoter Surveys to your emails. Includes a real-time data portal.

$250/Month

Solutions are customized to your needs.

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Tier 2

All of Tier 1 with CRM integration and dynamic logic gating.

$350/Month

Solutions are customized to your needs.

Get Details

Tier 3

All of Tier 2 with analysis, dashboards, personalized email campaigns and more.

Custom Pricing

Solutions are customized to your needs.

Get Details
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Quote

"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."

Leah Wilson, Executive Director, The State Bar of California

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"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

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"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"

Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.

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"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"

Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority

5 Survey Mistakes Costing You Customers ➔

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Frequently Asked Questions

 

Do I need to purchase a survey tool like Qualtrics, Medallia, or SurveyMonkey?

Nope. We already have all the licenses you need—and include premium software as part of our service.

 

Who is this for?

Customer Experience, Customer Success, Operations, and Marketing teams that need fast, professional rollouts with clear, prioritized insights.

 

What is TrueData™, and what makes your approach different?

Our TrueData™ Model ensures your data is clean, comparable, and ready to act on. We remove hidden biases, highlight top themes, and run correlations to find what’s driving your Net Promoter Score. And, we include all of the software and analysis you’ll need.

 

Can I customize how my NPS survey looks?

Absolutely. Every NPS survey we run is branded to match your voice and visuals.

 

How fast can we launch?

Most surveys go live in 2–3 weeks. We work quickly without compromising quality.

 

Avoid costly survey mistakes. Get insightful NPS surveys that drive improvement and fuel your company’s growth. Contact us to learn more.