Your All-in-One Customer Feedback Solution
We have you covered with every aspect of customer feedback from writing your survey, through gathering data, and running critical analysis. Are you ready to drive customer enthusiasm and grow your company?
Mobile-Friendly Surveys, Insight-Rich Feedback
Do you have Tech Support? Repairs? Client Services? Or, other customer-facing teams? For all your customer care needs, we make it easy to track your Net Promoter Score and other key metrics. With our surveys, you'll plug into real-time insights to help you steer your company.
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.
Elevate Your Interactions with Remarkable Surveys
Here’s an example of a survey that’s quick and easy for customers yet still captures key information about unresolved issues. It works well on all devices and keeps you in the loop with a real-time portal.
- Personalized questions maximize survey engagement
- Skip logic so customers only see relevant questions
- Open ends uncover areas you didn’t think to ask about
- CRM data integration for survey efficiency
- Soft & Hard require questions
See Your Data in Real-Time
All of our Customer Service Feedback Surveys come with a portal or dashboard that enable you to filter data and target improvement areas immediately.
- Filters enable you to track details & analyze data on the fly
- Filter by date, location, rep, calls, emails, products, or any other aspect of your data
- Showcase the pillars of your brand
- Uncover granular insights that you can act on immediately
- Share your data with your team
Interact with the dashboard or view it in your browser here.
Get the Highest Response Rates in the Industry
The quality of your email invite significantly impacts response rate. That’s why we:
- Incorporate persuasion principles into email invites.
- Use auto-email follow-ups and reminders.
- Include options to embed the first question in the email.
- When needed, extend goodwill with Priority Codes, Gift Cards, and Charity Donations.
How We Compare with Other Survey Companies
- Focused on your goals and objectives
- An experienced team that’s been doing this for over 10 years!
- We never press go until you’re 100% satisfied
- Significant cost savings because we already have the best software licenses in place
“We continue to be impressed by the quality and clarity of Interaction Metrics’ Findings Reports and surveys. They have guided my team on how to stay on the cutting edge of the customer experience.”
☆ ☆ ☆ ☆ ☆
Dennis Fitzgerald, VP Customer Satisfaction, Yaskawa America Inc.
Text Analysis: More Than Just AI
Unstructured data (comments and conversations) are a treasure trove of customers’ thoughts about your company — but only if you analyze the data in an unbiased way.
That’s why one of our specialties is Text Analysis – where we glean objective, measurable insights from customers’ comments. We apply social science-based tagging techniques and depending on the size of your data set, we’ll use AI too.
Our Tagging Process gives you more than just sentiment; it quantifies your data by categories and themes. The end result? Your survey will maximize insights and guide your strategy so you can grow your company!
3 Ways we Lead the Survey Industry
Science-Based Insights:
- Random sampling to represent your customers proportionately
- Correlation Analysis to uncover your score ‘drivers’
- Verifed, Text Analysis so you know how your customers really think
Affordability:
- Don’t buy and learn software; we’ve licensed the leading survey platforms for you
- Streamlined steps keep projects running efficiently
Objective Data:
- Proven empirical facts
- Surveys vetted for biases and other flaws
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.
Step 1
Discover Your Options
For free, see examples of survey questions, formats, and strategies. Find what’s best for you.
Step 2
Review Your Survey
After you get a detailed SOW, we customize your survey. When you love it, we press go.
Step 3
Impress Your Boss
Share insights with your team! You'll have a live data portal and robust analysis.
Pricing
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
See Our Surveys in Action ➔
Get a demo that covers fees and a wide range of examples.
Unsure of what you need for your customer service feedback survey? Get a free consultation session so you can see the full range of customer experience methods.
Takeaway: With us, you’ll have the best survey, one that is both scientific and affordable. Plus, your solution will include cutting-edge tech, along with true expertise.