TrueData™ SURVEYS
Your All-in-One Customer Survey Solution
We handle every aspect of your customer feedback—from writing your survey through gathering data, and running actionable analyses.
Our Survey IQ + Leading Software = Measurable Results
(Proving that sometimes, 1 + 1 = 10!)
Smarter Service Surveys. Better Results.
Software alone won’t improve service. It takes expertise.
With Interaction Metrics, you get expert-designed, end-to-end programs on premium platforms with licenses included. That makes us more affordable than purchasing software directly and far more effective.
Our surveys show what drives service quality, from resolution times to agent performance. We manage design, delivery, and analysis so you know exactly where service breaks down and how to fix it.
With 100% deliverability and the highest response rates, you’ll finally have results you can trust.
Let’s Build the Right Survey for You!
Stop settling for surveys that fall short. Let’s build a survey that gives you honest answers, drives action, and accelerates growth.
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A good customer survey isn’t one click. It’s dozens of steps. We handle them all.
Sampling. Analytics. Email outreach. Actionable feedback takes time and expertise.
Let’s streamline your survey and give you data you can trust.
Trusted by Companies Like Yours
TrueData™ Surveys Give You
Affordability WITH Strategy
For Your Current Surveys
Mini-Projects
We optimize your survey design. We can also power up your analysis with correlations and more.
From $950
Optimized for New Surveys
Projects
A complete survey with an always-on portal. You bring the idea—we’ll craft the questions and give you clarity.
From $5900
Best for Growth Brands
Tracking Programs
Stay on top of performance with ongoing surveys that reveal patterns, progress, and performance gaps.
From $350-$9000/Month
Need Something More Tailored?
Not every challenge fits neatly into a package. We build custom research and survey strategies for teams with unique goals, complex audiences, or multi-phase initiatives.
Built-In Features that Drive Growth
Save money. Software and tools included.
No add-on costs. No upsells. No separate licenses. Just results.
Custom survey design. 100% bias-free.
Built from scratch to match your goals—no templates, no leading questions, no fluff.
Insights grouped by theme & urgency.
Evidence based, statistically valid data showing next steps.
Human-coded text analysis + AI-assists.
Every open-ended response coded for nuance and clarity.
Highest response rates!
100% deliverability. 100% engaging. Surveys customers want to take.
CEO-ready Findings Reports.
Action-focused presentations designed for executives and frontline teams.
What Bad Surveys Cost You
Bad surveys create blind spots—missed problems, wasted effort, and lost customers.
In this free guide, you’ll learn the five most common survey mistakes—and how to fix them.
You’ll see examples of better survey questions, proven ways to boost response rates, and how to turn survey data into insights your teams can actually use.
Get our Free Guide and stop bad data in its tracks.
Frequently Asked Questions
A customer service survey is a feedback tool used to evaluate a recent service interaction—typically after a support call, chat, or email. It asks targeted questions to measure the performance of the customer service representative, issue resolution, and overall satisfaction. Unlike general customer satisfaction surveys, these surveys are focused on a specific interaction in the customer journey.
Customer service surveys give your support team real-time, actionable feedback. By identifying patterns across reps, locations, or support channels, you can spot gaps in training, misaligned policies, or process breakdowns. Fixing these issues leads directly to higher customer satisfaction and better customer loyalty over time.
We use a combination of metrics, including:
- Customer Satisfaction Score (CSAT) – typically a 1–5 or 1–10 rating of overall satisfaction.
- Customer Effort Score (CES) – how easy it was for the customer to resolve their issue.
- Net Promoter Score (NPS) – how likely they are to recommend your company, post-interaction.
We also provide sentiment tagging, qualitative data, and analysis of customer preferences and patterns across your customer service team.
Ideally, send the survey immediately after the service interaction. A fast follow-up ensures accurate feedback while the experience is still fresh. With our setup, your customer receives a short, mobile-friendly survey within minutes of their support call, email, or chat ending.
Most survey platforms give you a template and send you on your way. We’re different. With Interaction Metrics, you get:
- A custom survey tailored to your customer service interaction types.
- Bias-free survey design.
- Accurate feedback, not just inflated scores.
- Layered analysis that separates frontline reps from broken policies.
- A blend of quantitative and qualitative data—so you know what’s happening and why.
This isn’t just survey data. It’s insight for change.
We do that for you. Our analysis tools—paired with human intelligence—break down the customer satisfaction survey results into themes like:
- Issue resolution vs. rep behavior
- Product vs. process problems
- Satisfaction by customer segment
You’ll get a dashboard and plain-English reports that show what to fix, where to coach, and what to celebrate.
Let’s Build the Right Survey for You!
Stop settling for surveys that fall short. Let’s build a survey that gives you honest answers, drives action, and accelerates growth.
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