Scientific, yet Affordable Customer Satisfaction Surveys
Get customer surveys designed for action!
Our consulting simplifies the survey process for you with our sophisticated software and research team. Strengthen your customer relationships today with actionable data you can use. Our Customer Satisfaction Surveys take 3 steps.
Step 1
Discover Your Options
See examples of survey questions, formats, and strategies. Find what’s best for you.
SEE EXAMPLES
Step 2
Review Your Survey
We customize your survey and embed CRM data. When you love it, we press go.
Step 3
Impress Your Boss
Monitor your portal. Share insights and actions with your team!
Too many surveys are generic and non-specific.
With our research-driven consulting, your survey goals are front and center. For example, in this survey, our client is focused on gauging follow-through. What would you like to learn from your customers? What are your goals?
Get a Quick Read: The 5 Things Your Survey Should Include ➔
Pricing
Get a Quick Read: The 5 Things Your Survey Should Include ➔
CX Consulting Benefits:
- Relevant questions for more insight
- Root cause analysis to see your opportunities
- High survey response for better data
- Logic gating personalizes each customer satisfaction survey
- Text Analysis uncovers customers’ unmet needs
- Embedded CRM data leads to specific action items
- Objectively-written surveys improve accuracy
You’ll have plenty of options!
Need an end-to-end survey solution? Great! You’ll love our survey consulting programs.
Already have survey software but need a customer survey consultant to provide the strategy? We do that too. Consulting projects can be a Mini-Project or monthly analysis. Consider the following areas critical to the success of your customer survey. Then decide what you need.
Customer Satisfaction Surveys | 8 areas to consider:
1. Operations Data
Would you benefit from embedding ticket numbers, associate names, and product information into your surveys? For teams like tech support, help desk, and consumer affairs, powerful analysis relies on combining CRM and operations data with customer satisfaction scores. With our software stack, incorporating different types of data is a breeze.
2. Response Rates
When customers’ inboxes are overflowing with surveys, achieving a good response rate requires strategy and expertise! We have you covered with proven email messaging, embedded gift codes, and other techniques that maximize response and completion rates.
3. Relevance
Not every customer should see every question. In fact, if you want to appreciate your customers’ time, customers should only see questions pertinent to them. We use dynamic logic to personalize each survey to the user and to ensure customers only answer questions pertinent to their experiences.
4. Survey Reminders
The last thing you want is to bombard your customers with surveys. That’s why we optimize your customer satisfaction survey reminders and put in place protocols for suppression lists, data cleaning, and more.
5. Customer Feedback Outside of the Survey
Sometimes customers are willing to give feedback but they don’t have the time to take your survey. That’s why we provide a way to give feedback outside of the survey. Most companies don’t provide this option. Read about common survey flaws here.
6. Analysis
With a Customer Satisfaction Survey, it’s not just about capturing data, it’s about analyzing that data as well. With us you’ll have Text Analysis, correlation analysis, and more.
7. Dashboards
How will you visualize your data? With our dashboards, you’re able to interact with your data and see how different variables affect your scores.
8. Science
Does your team have the objectivity to ensure good science? We vet your questions for neutrality and add business rules to ensure representative samples.
Set on a DIY approach? Read our tips on how to ace your DIY Customer Satisfaction Survey!