Scientific and affordable Customer Satisfaction Surveys

Our software gives you scalability. Our researchers ensure you ask the right questions and use targeted analysis. Strengthen your customer relationships with sophisticated software and humans leading the way!

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Step 1

Discover Your Options

Start with a personalized demo. See examples and find the best survey for you.

GET A DEMO

Step 2

Review Your Survey

We customize your survey and data portal. When you love it, we press go.

Step 3

Impress Your Boss

Monitor your portal. Share insights and actions with your team!

Too many surveys are generic and non-specific.

With our surveys, your objectives are front and center. For instance, in this survey, our client’s objective is to gauge their follow-through. What are your customer feedback goals?

Click on the survey to try it out.

Start Now: Get The 5 Things Your Survey Should Include

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Pricing

Mini-Projects

We optimize your questions, question formats, and logic gating.

$850-$1300/Project

Solutions are customized to your needs.

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Tracking Studies

You'll have a survey that tracks your progress and areas to improve.

$2400-$9500/Project

Solutions are customized to your needs.

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Programs

Stay on top of performance with a portal, KPIs, and dashboards.

$250-$1900/Month

Solutions are customized to your needs.

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Analyst Raven Susu-Mago explains survey solutions!

Length: 90 seconds

  • First problem, copycat surveys
  • The value of customizing your survey
  • Second problem, survey biases
  • Example of removing bias
  • Interactive dashboards show how to improve

Start Now: Get The 5 Things Your Survey Should Include

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Benefits:

  • Quality data leads to actionable insights
  • Root cause analysis prioritizes opportunities
  • High survey response rates boost customer listening
  • Logic gating personalizes the survey experience
  • Real time data tracking for fast-track CX improvement
  • Robust Text Analysis uncovers customers’ unmet needs
  • Embedded operations data customizes each survey
  • Objectively written questions eliminate subjectivity

We give you options!

Need an end-to-end survey solution? Great! Already have survey software that you love but need a customer survey consultant to provide the strategy? We do that too.

Consultancy engagements can be a Mini-Project or a month-over-month analysis program. To think through your needs, consider the following eight areas critical to any customer survey.


Customer Satisfaction Surveys | 8 areas to consider:

1. Operations Data

Would you benefit from embedding ticket numbers, associate names, and product information into your surveys. For teams like tech support, help desk, and consumer affairs, meaningful analysis relies on combining operations data WITH customer satisfaction scores. With our software stack, incorporating operations data is a breeze.

2. Response Rates

When customers’ inboxes are overflowing with surveys, achieving a good response rate requires strategy and expertise! We have you covered with proven email messaging, embedded gift codes, and other techniques that maximize response and completion rates.

3. Relevance

Not every customer should see every question. In fact, if you want to appreciate your customers’ time, customers should only see questions pertinent to them. We use dynamic logic to personalize each survey to the user and to ensure customers only answer questions pertinent to their particular experiences.

4. Survey Reminders

The last thing you want is to bombard your customers with surveys. That’s why we optimize your customer satisfaction survey reminders and put in place rigorous protocols for suppression lists, data cleaning, and more. 

5. Customer Feedback Outside of the Survey

Sometimes customers are willing to give feedback but they don’t have the time to take your survey. That’s why we provide a way to give feedback outside of the survey. Most companies don’t provide this option. Read about common survey flaws here. 

6. Analysis

With a Customer Satisfaction Survey, it’s not just about capturing data, it’s about analyzing that data as well. With us you’ll have Text Analysis, correlation analysis, and more.

7. Dashboards

How will you visualize your data? With our dashboards, you’re able to interact with your data and see how different variables affect your scores.

8. Science

Does your team have the objectivity to ensure good science? You’ll need to vet your questions for neutrality and build protocols to ensure representative samples.

Want a DIY approach? Read our tips on how to ace your Customer Satisfaction Survey!