Is your customer satisfaction survey good? Really good? Are you engaging your customers and capturing accurate data?
We offer: mini-projects that optimize select aspects of your customer surveys, start-to-finish survey projects and ongoing survey programs.
Our Customer Satisfaction Surveys Give You:
- Accurate Unbiased Data: Business decisions based on faulty data cost you time and money. That’s why we evaluate your surveys for biases such as internal dialogue, double-barreled questions, and sampling errors. Then we roll up our sleeves and eliminate the flaws. This way you’ll have accurate data that you can count on.
- Exceptional Customer Engagement: We build operations data into your satisfaction surveys to keep them relevant and focused on each customer. We can also build in priority codes and other tokens of appreciation to boost response and completion rates.
- Nuanced Actionable Facts: We use dynamic URL variables, branching logic, and other customization strategies to delve into the details of how your customers feel about your people, processes, price points and other aspects of customer satisfaction.
- Unparalleled Insights: Gain insight into areas of your customer experience that are often overlooked. Our analysts conduct Verbatim Analysis to uncover themes in your customers’ open-ended responses. In addition, we can use one-on-one Customer Interviews to explore new topics that emerge in your surveys.
- Dashboards & Findings Reports: Interact with your data in a dynamic visual way and see how different variables affect your scores. Our Findings Reports lay out your gaps, opportunities, and metrics in ways that are easy to understand and share with your team.
Powerful Dashboard Displays
With our ongoing survey programs, you’ll have a portal and one or more interactive dashboards. The advantage of our dashboards is that you can filter them by product, associate, time period, etc. This gives you agency with your data and the ability to make powerful real-time decisions. Check out a few of our dashboards here and let’s talk!
Our customer surveys pinpoint specific ways to improve the customer experience.