Get 5 Best Practices to Boost Your Customer Listening

Could your survey be improved?

Do your customer satisfaction surveys engage your customers? Are you collecting scientific customer feedback that’s accurate AND actionable? With us, you'll have cost-effective options including closed-loop customer feedback solutions.

Interaction Metrics survey on different screens and devices

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We continue to be impressed by the quality and clarity of Interaction Metrics' Findings Reports and surveys.

Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America

Benefits of our Expert Approach to Customer Satisfaction Surveys

  • Quality data because questions and protocols are fully tested
  • Root cause analysis with operations data built into surveys
  • High survey response rates due to specialized methods
  • Surveys are relevant to each persona using dynamic logic gating
  • Visualize data in real time with Dashboards and Portals
  • Surveys can be combined with other methods for deeper insights
  • Actionable insights with text analytics and robust verbatim analysis
  • Customized surveys provide a great customer experience

Memberships and Certifications

Customer Experience Professionals Association (TM) Founding Member
Certified Customer Experience Professional
Continuous performance improvement black belt certification


We optimize your survey questions, verbatim analysis, logic gating & more.

Tracking Projects

Our surveys track your progress and pinpoint areas to improve.

Feedback Programs

Stay on top of performance with our daily reports and dashboards.

Find out more with your personalized demo today.