Customer Satisfaction Surveys that are Scientific, yet Affordable
Surveys With Insights You Can Use
We combine the latest software with the best research strategy to give you Customer Satisfaction Surveys with actionable insights.
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Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best customer satisfaction survey questions for you.
Too many surveys look alike and are overly vague. But not ours!
At Interaction Metrics, we don’t work from template surveys or template strategies. Instead, we put your goals for customer feedback front and center.
For example, in this survey, our client’s objective is to learn how customers perceive their bid process. But every company and every team is different. What are your Customer Satisfaction Survey goals?
Get a Free Consulting Session ➔
Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best customer satisfaction survey questions for you.
Step 1
Discover Your Options
See a wide range of survey questions, formats, and strategies. Discover what’s best for you.
Step 2
Review Your Survey
We customize your survey and embed CRM data. When you love it, we press go.
Step 3
Impress Your Boss
Share insights with your team! You'll have a live data portal and robust analysis.
Pricing
"We continue to be impressed by the quality and clarity of Interaction Metrics' Findings Reports and surveys. "
Dennis Fitzgerald, Vice President Customer Satisfaction, Yaskawa America
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
Get a Free Consulting Session ➔
Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best customer satisfaction survey questions for you.
Our Customer Satisfaction Surveys | Your Benefits:
- Relevant questions for more insight
- Root cause analysis to see your opportunities
- High survey response for better data
- Logic gating personalizes each customer satisfaction survey
- Text Analysis uncovers customers’ unmet needs
- Embedded CRM data leads to specific action items
- Objectively-written surveys improve accuracy
You’ll have plenty of options!
- Need an end-to-end survey solution? Great! You’ll love our customer satisfaction surveys’ solutions.
- Already have survey software but need a Customer Survey expert to provide the strategy? We do that too. Projects can be Mini-Audits, monthly analysis, or daily deliverables. To decide what you need, consider the following areas critical to the success of any customer satisfaction survey.
Customer Satisfaction Surveys | 8 areas to consider:
1. Operations Data
Would you benefit from embedding ticket numbers, associate names, and product information into your surveys? For teams like tech support, help desk, and consumer affairs, powerful analysis relies on combining CRM and operations data with customer satisfaction scores. With our software stack, incorporating different types of data is a breeze.
2. Response Rates
When customers’ inboxes are overflowing with surveys, achieving a good response rate requires strategy and expertise! We have you covered with proven email messaging, embedded gift codes, and other techniques that maximize response and completion rates.
3. Relevance
Not every customer should see every question. In fact, if you want to appreciate your customers’ time, customers should only see questions pertinent to them. We use dynamic logic to personalize each survey to the user and to ensure customers only answer questions pertinent to their experiences.
4. Survey Reminders
The last thing you want is to bombard your customers with surveys. That’s why we optimize your customer satisfaction survey reminders and put in place protocols for suppression lists, data cleaning, and more.
5. Customer Feedback Outside of the Survey
Sometimes customers are willing to give feedback but they don’t have the time to take your survey. That’s why we provide a way to give feedback outside of the survey. Most companies don’t provide this option. Read about common survey flaws here.
6. Analysis
With a Customer Satisfaction Survey, it’s not just about capturing data, it’s about analyzing that data as well. With us you’ll have Text Analysis, correlation analysis, and more.
7. Dashboards
How will you visualize your data? With our dashboards, you’re able to interact with your data and see how different variables affect your scores.
8. Science
Does your team have the objectivity to ensure good science? We vet your questions for neutrality and add business rules to ensure representative samples.
Contact us to set a time to talk, get information by email, or both!