Customer Service Surveys That Give You Immediate Results
Scientific, yet Affordable Surveys
Use our customer service surveys to keep tabs on Tech Support, Consumer Affairs, and other customer-facing teams. Track your progress so you can strengthen your customer relationships.
Get a Free Consulting Session ➔
Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best survey questions for you.
Survey fatigue is real. So, your surveys must stand out!
Here’s an example of a customer service survey that’s quick and easy for customers but still captures robust information about unresolved issues. It works well on all devices and keeps clients in the loop with real-time data.
Get a Free Consulting Session ➔
Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best survey questions for you.
Step 1
Discover Your Options
See examples of survey questions, formats, and strategies. Find what’s best for you.
Step 2
Review Your Survey
We customize your survey and embed CRM data. When you love it, we press go.
Step 3
Impress Your Boss
Share insights with your team! You'll have a live data portal and robust analysis.
Pricing
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"We continue to be impressed by the quality and clarity of Interaction Metrics' Findings Reports and surveys. They have guided my team on how to stay on the cutting edge of the customer experience."
Dennis Fitzgerald, VP Customer Satisfaction, Yaskawa America Inc.
"Interaction Metrics has given us detailed insights about the customer experience that we never could have achieved on our own. Their Service Evaluations and Surveys have been eye-opening and transformative!"
Andrew Larsen, Talent & Development Program Manager, Acme Construction Supply Inc.
"Interaction Metrics has been a great partner on [employee] survey deployment, reporting, and gleaning insights from the data. The recommendations for next steps, provided by Interaction Metrics, were well received and we look forward to incorporating the feedback. Kudos to the Interaction Metrics team for a job well done!"
Stephanie Holloman, Assistant Chief/Human Resources Director, Orange County Fire Authority
Get a Free Consulting Session ➔
Martha Brooke, CCXP & Six Sigma Black Belt, recommends the best survey questions for you.
More About Customer Service Surveys
Customer Service Surveys include case numbers, associate names, and more. They rate your associates’ expertise and determine who needs a callback. Departments like technical support, repairs, training, help desk, and consumer affairs can all benefit from customer service surveys.
Augment Your Surveys
For the most complete view of your interactions, consider combining a Customer Service Evaluation with your Customer Service Survey. While a survey shows how your customers perceive your service, an evaluation shows how you stack up against your own sales and brand goals. Customers don’t know what those goals are, and if you tell them, it will bias your survey data.
That’s where a Customer Service Evaluation come in. It’s the perfect Customer Experience consulting method for determining how well your associates build profitable customer relationships or perform against any standard that you have.
Bottom line, when it comes to customer service insights, it starts with a survey, but can include a lot more.