Know how your calls, emails, & chats score in real time.

Improve your customer service with our customer service surveys! We simplify the survey process in 3 easy steps. Know where you stand so you can proactively strengthen your customer relationships in real-time.

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Step 1

Discover Your Options

Start with a personalized demo. See examples and find the best survey for you.

Get a Demo

Step 2

Review Your Survey

We customize your Customer Service Survey and data portal. When you love it, we press go.

Step 3

Impress Your Boss

Monitor your portal. Track red-alerts. Share insights and actions with your team!

Survey fatigue is real. So, your surveys must stand out!

This is an example of a survey that is quick and easy for customers but still captures rich information about unresolved issues. Moreover, it works well on mobile devices and uncovers how to improve customer service.

Click on the survey to try it out.

Show Me The 5 Things My Survey Should Include

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Pricing

Tier 1

Add simple Customer Service Surveys to your website and emails. Includes a real-time data portal.

$250/Month

Solutions are customized to your needs.

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Tier 2

All of Tier 1 with customizations and dynamic logic gating.

$350/Month

Solutions are customized to your needs.

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Tier 3

All of Tier 2 plus Text Analysis of your open ends, dashboards, personalized email campaigns and more.

Custom Pricing

Solutions are customized to your needs.

Get Details

More About Customer Service Surveys

Customer Service Surveys include case numbers, associate names, and more. They rate your associates’ expertise and determine who needs a callback. Departments like technical support, repairs, training, help desk, and consumer affairs can all benefit from customer service surveys.

Augment Your Surveys

For the most complete view of your interactions, consider combining a Customer Service Evaluation with your Customer Service Survey. While a survey shows how your customers perceive your service, an evaluation shows how you stack up against your own sales and brand goals. Customers don’t know what those goals are, and if you tell them, it will bias your survey data.

That’s where a Customer Service Evaluation come in. It’s the perfect method for determining how well your associates build profitable customer relationships or perform against any standard that you have.

Bottom line, when it comes to customer service insights, it starts with a survey, but can include a lot more.

Show Me The 5 Things My Survey Should Include

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