More About Customer Service Surveys
Customer Service Surveys include case numbers, associate names, and more. They rate your associates’ expertise and determine who needs a callback. Departments like technical support, repairs, training, help desk, and consumer affairs can all benefit from customer service surveys.
Augment Your Surveys
For the most complete view of your interactions, consider combining a Customer Service Evaluation with your Customer Service Survey. While a survey shows how your customers perceive your service, an evaluation shows how you stack up against your own sales and brand goals. Customers don’t know what those goals are, and if you tell them, it will bias your survey data.
That’s where a Customer Service Evaluation come in. It’s the perfect method for determining how well your associates build profitable customer relationships or perform against any standard that you have.
Bottom line, when it comes to customer service insights, it starts with a survey, but can include a lot more.