Get 5 Best Practices to Boost Your Customer Listening

Gallup Research found that more engaged employees have 21% higher productivity and 37% less absenteeism. But do you know whether your employees feel engaged? The best way to know is to ask them and analyze their responses—that’s where daily, quarterly, and annual employee surveys come in!


“We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!”

Don McNair, Senior Director Customer Interaction Center
Yaskawa America

Interaction Metrics
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Don McNair, Senior Director Customer Interaction Center
Yaskawa America

“We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!”
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Interaction Metrics

Benefits:

  • Accurate Unbiased Data
     You’ll have objective feedback from your employees because your employees will have modern, responsive surveys that allow them to give their feedback anonymously.

  • Comparative Survey Analyses
    Sometimes we invert customer surveys and ask your employees the same questions as if they were customers. By comparing customer and employee answers, we identify and measure blind spots.

  • Root Cause Analysis
    Our nuanced Verbatim Analyses shows you the root causes driving why your employees feel the way that they do.

  • Compelling Questions
    Get to the bottom of how your employees feel about their role and what they would like to see improved.

  • Priority List for Improvement
    You’ll have a ranked priority list curated from your employees’ feedback so you can consider where to take action.

Employee Survey Options:

Daily Pulse Surveys
The daily pulse survey is an automated, once-a-day email that asks employees 1 or 2 questions that typically vary by day. Examples include:

  • What’s been most challenging today?
  • What is the most important thing you want to accomplish today?

Quarterly Check-In Surveys
The quarterly check-in survey combines a few rating questions with 1-3 open-ended questions. With the Quarterly Employee Survey, we ask questions like:

  • Do you feel the work you do is important?
  • What do you wish had happened this quarter that didn’t?
  • How do you see your performance? Where would you like to improve?

    Annual Check-Up Employee Surveys
    The annual check-up survey is comprehensive. It includes closed and open questions with robust branching logic, verbatims analysis and more. 

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    Boost employee engagement with accurate, actionable surveys.