Research Team, Author at Interaction Metrics

Get 5 Best Practices to Boost Your Customer Listening

NEWS: Shep Hyken—The Future of Customer Feedback

Shep Hyken and Martha Brooke had a great conversation (6-23-2020) about the future of customer feedback. Check it out here! They covered survey fatigue–it’s through the roof! And yet, they found 4 situations in which (when done well) customer feedback surveys are warranted, and profitable: 1. Tracking Studies B2B Tracking Read more…

By Research Team, 4 months2 months ago

Interaction Metrics Honors Yaskawa America with its Gold Award

Portland, OR: Feb. 10, 2020 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2019 Gold Award. This is the fifth year in a row, Yaskawa America has achieved this honor. To achieve the Gold Award, Interaction Metrics sent surveys to Yaskawa customers and employees. Read more…

By Research Team, 9 months8 months ago

Curious about Voice of the Customer?

Get a demo or fill out the contact form here.

Contact Us