June 10, 2021 Interaction Metrics Completes its Brand Overhaul No more useless data! Biased questions are out. Representative samples are in. Objectivity is the standard. Nuanced analysis wins. Fed up with disappointing customer service...Read more By Mark Jarrett
March 18, 2021 Yaskawa America Wins the Superior CX Award Portland, OR: March 16, 2021 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2020 Superior Customer Experience award. This...Read more By Mark Jarrett
November 18, 2020 Distribution Talk: Jason Bader Interviews Martha NEWS: Jason Bader interviews Martha Brooke about Surveys in Pandemic Times Nov 11, 2020: Jason Bader, Supply Chain & Distribution Thought Leader interviewed Martha Brooke...Read more By Mark Jarrett
June 24, 2020 NEWS: Shep Hyken—The Future of Customer Feedback Shep Hyken and Martha Brooke had a great conversation (6-23-2020) about the future of customer feedback. Check it out here! They covered survey fatigue–it’s through...Read more By Mark Jarrett
February 10, 2020 Interaction Metrics Honors Yaskawa America with its Gold Award Portland, OR: Feb. 10, 2020 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2019 Gold Award. This is the...Read more By Mark Jarrett
