Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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June 10, 2021

Interaction Metrics Completes its Brand Overhaul

No more useless data! Biased questions are out. Representative samples are in. Objectivity is the standard. Nuanced analysis wins. Fed up with disappointing customer service...
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By Mark Jarrett

March 18, 2021

Yaskawa America Wins the Superior CX Award

Portland, OR: March 16, 2021 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2020 Superior Customer Experience award. This...
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By Mark Jarrett

November 18, 2020

Distribution Talk: Jason Bader Interviews Martha

NEWS: Jason Bader interviews Martha Brooke about Surveys in Pandemic Times Nov 11, 2020: Jason Bader, Supply Chain & Distribution Thought Leader interviewed Martha Brooke...
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By Mark Jarrett

June 24, 2020

NEWS: Shep Hyken—The Future of Customer Feedback

Shep Hyken and Martha Brooke had a great conversation (6-23-2020) about the future of customer feedback. Check it out here! They covered survey fatigue–it’s through...
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By Mark Jarrett

February 10, 2020

Interaction Metrics Honors Yaskawa America with its Gold Award

Portland, OR: Feb. 10, 2020 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2019 Gold Award. This is the...
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By Mark Jarrett