Customer experiences are complex, so improving and making meaningful change often requires an eco-system. If you have a unique perspective that you bring to the discipline of customer experience, perhaps you should be one of our partners.
Interaction Metrics’ Partners Include:
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Learn More.
KineticHealth loves the art and science of communication and building relationships. They believe that healthcare organizations have an obligation to communicate in ways that can be heard and understood. Learn More.
For the past 30 years, KZA has built a solid reputation for working effectively for and with physicians. KZA has a team of talented professionals skilled in operations management, reimbursement, staff development and training, and strategic planning. KZA consults with physician groups of all sizes, in private practice, hospital-sponsored and academic settings. Learn More.
OPINIATOR is customer feedback and recovery technology supplying actionable, on the spot customer feedback using the customer’s own mobile phone. With integral analysis and alert management, the business always knows how it is performing, can fix any issue and regain any customer. Ditch the comment card—Customer Defection can now be STOPPED. Learn More.
Strategic Contact is an independent consulting firm that provides objective perspectives based on its deep experience in contact centers. The firm helps companies plan for change/growth, assess current environments, develop strategies, evaluate and implement new technologies, develop outsourced/virtualized center configurations, and conduct business case analysis. Learn More.