TrueData™ SURVEYS
Customer Experience Dashboards with Built-In Insights
Not just charts. Our dashboards explain your CX data and highlight next steps. Get Metrics + Meaning, at a glance.
B2B Survey Experts ﹡ Third-Party Objectivity ﹡ Software Included
We bring certified analysts, proven methods, and everything you need. No licensing costs, no learning curve.
CX Dashboards that Guide Your Decisions
Sure software platforms give you charts. But those charts invariably have some junk data (from incomplete and redundant surveys) that distorts the meaning.
Plus, software platforms don’t customize to the exact filters you need. With us, you’ll have a dashboard based on proven data and contextual annotations. You’ll know not just what is happening, but where you’re lagging and leading.
Whether you need to escalate an issue or refine a policy, you’ll have the metrics + the meaning to drive action.
Visualize the Story Behind Your Metrics
Too many dashboards are a pretty picture but say little. A real customer experience dashboard brings your data to life—filtering feedback by team, time period, customer type, or metric so you can see exactly where to act.
Whether you’re tracking NPS, CES, satisfaction, or open comments, these visualizations help you spot patterns, flag issues, and track progress. They’re not just helpful—they’re how you make your customer data usable.
Built for Clarity by CX Analysts
Most CX dashboards offered by survey platforms bury you in filters, clunky UI, or irrelevant charts. What you need is a dashboard designed by professionals who understand CX metrics—and how they drive business outcomes.
That’s why every dashboard we deliver is backed by analyst thinking. Filters highlight what’s urgent, what’s changing, and what your teams need to know now. It’s more than a customer feedback dashboard—it’s a decision tool built for action.
Let’s Build the Right Survey for You!
Stop settling for surveys that fall short. Let’s build a survey that gives you honest answers, drives action, and accelerates growth.
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More Customer Experience Dashboard Examples
Customer Service Dashboard
Want to see exactly where your customer service shines — and where it falls short? See Customer Service analyzed by its core elements.
Our Customer Service Dashboards give you individual element scores like empathy, information, and follow-through — plus filters by agent, location, and inquiry type.
Tracking Study Dashboard
Track the moves that matter across regular intervals such as days, weeks, or quarters.
Compare periods, and slice by market, product or team.
Your Portal Gives You Access in Real-Time
Always-On Access, Always Fresh Data. You’ll never wait days or weeks for survey reports. Our real-time portals update automatically as responses come in, making it ideal for ongoing programs like training tech support or repairs.
With built-in charts and graphs, your team stays on top of their data, wherever they are, anytime of day.
A good customer survey isn’t one click. It’s dozens of steps. We handle them all.
Let’s streamline your survey and give you data you can trust.
TrueData™ Surveys are for Companies
with High-Value Customer Relationships
Built-In Features that Drive Growth
Save money. Software included.
No add-on costs. No upsells. No separate licenses. Just results.
Custom design. 100% bias-free.
Built from scratch to match your goals—no templates, no leading questions, no fluff.
Insights grouped by themes.
Evidence based, statistically valid data presented in priority order.
Human-coded text analysis + AI-assists.
Every open-ended response coded for nuance and clarity.
Highest response rates!
100% deliverability. 100% engaging. Surveys customers want to take.
CEO-ready Findings Reports.
Action-focused presentations designed for executives and frontline teams.
Trusted by Companies Like Yours
Let’s Build the Right Survey for You!
Stop settling for surveys that fall short. Let’s build a survey that gives you honest answers, drives action, and accelerates growth.
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Frequently Asked Questions
A customer experience dashboard is a single view of CX metrics, usually combining NPS, CES, CSAT, and open-ended feedback with filters that let the team segment by team, time period, customer type, or channel. The point isn’t just visualization, it’s making the data usable for decisions about where to act first.
Platform dashboards show what their software collected. The result is often a mix of complete and incomplete surveys, duplicate responses, and filters that don’t match how the business actually operates. Our dashboards start with cleaned data and filters built around the team’s real questions: by region, by account tier, by service rep, by whatever segmentation matters. The result is a dashboard that answers the questions actually being asked, not the ones the software happens to support.
We include the full range: Customer Satisfaction Score (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS), all visualized and segmented by the customer journey. You’ll also see qualitative data from open-ended survey responses, giving you a complete picture of customer sentiment and satisfaction.
Qualitative feedback runs through our text analysis process before it lands in the dashboard. That means open-ended comments arrive as coded themes with frequencies and sentiment, not as a wall of text or a generic word cloud. Each theme is filterable the same way as quantitative metrics, allowing you to track customer sentiment over time, across channels, and by customer segment. We help you identify areas of concern before they become critical issues.
The Customer Service Dashboard scores individual service interactions across core elements (empathy, information, follow-through) and filters by agent, location, and inquiry type. It’s built for service teams that need to coach specific reps and diagnose specific processes. The Tracking Study Dashboard compares results across regular intervals (weeks, months, quarters) and slices by market, product, or team. It’s built for programs that need to see whether things are improving over time. Many companies use both.
Yes. The portal updates automatically as responses come in, which makes it especially useful for ongoing programs like service surveys, training feedback, or repair satisfaction. The team sees today’s data today, not in a monthly report.
Yes. Filters can be built around any variable in the dataset: customer lifetime value, account tier, region, product line, role, tenure, or anything else the team tracks. The goal is segmentation that matches how decisions get made, not how the survey platform happened to organize the data.
By visualizing trends in satisfaction, customer behavior, and customer engagement, dashboards enable you to track progress over time. You’ll have the performance metrics and customer feedback channels you need to drive continuous improvement—department by department.
More Resources:
Customer Experience Dashboards: A Guide to Turning CX Data into Action
When it comes to improving the customer experience, data without direction is just noise. That’s why the most effective customer experience dashboards don’t just present charts—they explain what the data means and what you should do next. At Interaction Metrics, we design CX dashboards that bring clarity to complex data, transforming customer feedback into confident […]
Your Customer Feedback Dashboard: More Than Just a Pretty Face
Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting the most out of your customer feedback dashboard. Customer Feedback Dashboards: Strengths & Limitations No doubt dashboards will make your business life easier but they do have some strengths and […]
What is a Good Net Promoter Score (NPS)? How to Improve NPS With Dashboards, Tracking, and Third-Party Rigor
Net Promoter Score (NPS) is a specialized customer loyalty metric that measures the likelihood of a customer recommending a brand to a friend or colleague on a scale of 0 to 10. 66% of companies: This is the proportion of Fortune 1000 companies that rely on Net Promoter Score to benchmark their performance and improve […]
17 Alternatives To Qualtrics: Key Features & Use Cases Compared
Qualtrics is the industry standard for customer experience surveys. But that doesn’t mean it’s the right fit for everyone. If you’re a large enterprise with a team of analysts and a six-figure budget, it might be perfect. But for most companies? It might be too expensive, clunky, or bloated with features you’ll never use. The […]
If you’re thinking about your Customer Experience Dashboard, let’s talk.
Only Need Software
Level 1
If you already have your survey designed, power it up with the best software and the experts who know how to use it.
$1500-$3000
Complete Design & Deploy
Level 2
All your survey questions, logic flow, rating scales, email campaign, and every other step are managed for you.
$6000-$9900
Get The Analysis Too
Level 3
Crosstabs, correlations, text analysis, dashboards, and findings decks with next-step actions presented to your team.
Varies by Complexity
Need Something More Tailored?
Not every challenge fits neatly into a package. We build custom research and survey strategies for teams with unique goals, complex audiences, or multi-phase initiatives.
Let’s Build the Right Survey for You!
Stop settling for surveys that fall short. Let’s build a survey that gives you honest answers, drives action, and accelerates growth.
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